locked
replaced hard drive RRS feed

  • Question

  • When I upgraded to Windows 7 I added a 2nd hard drive to my laptop, and installed Windows 7 HP on the 2nd hard drive, leaving my Genuine XPpro on the first hard drive.  The 2nd hard drive is failing, so I cloned it to a new 2nd hard drive.  I can boot to the new 2nd hard drive but I get the message (on a blue screen) that "this copy of Windows 7 is not genuine".  No Start button.  Using Task Manager I run the command "slui.exe 4" but nothing happens.  I have lots of programs on the old Windows 7 hard drive that is now cloned to the new hard drive.  I am not surprised at the need to re-genuinize my copy of Windows 7, but surely I do not need to reinstall it from scratch, losing all my installed programs?  Since "slui.exe 4" does not work, how do I find the right telephone number to call for a manual re-genuinization?
    Monday, November 15, 2010 7:20 AM

Answers

  • I have been reading around in hopes of finding my particular issue, and have run across your suggestion about running MGADiag.exe.  Ummm, how do I get it on the new drive in order to run it?  Remember, I have no Start button, no Command prompt window, no Windows Explorer.  And, for that matter, will I be able to copy and paste the report out of the shackled drive?

    Woo, I missed the part where you stated that you had no Start button, Task Bar and such. 

    Unlike Vista, Windows 7 did not come with any form of Reduced Functionality Mode.  In the event of a Non-Genuine state, the only things Windows 7 is programed to do is show a black desktop background and a Non-Genuine error message. No Functionality is removed or limited (besides the black background image). In other words, in Windows 7, everything will work regardless of Genuine status.

      If you are missing functionality (Start button, Task Bar, desktop icons and such) it is not a result of the Non-genuine issue and would suggest some sort of damage to the Windows OS, itself.  Most likely the Non-Genuine messaging is just a side effect of the larger issue in Windows.

     As I understand it, in theory, if created correctly, a resulting clone should work exactly as the original software.  But in practice, I have never used Acronis so I have no idea how it is supposed to works or why a clone might turn out different from the original.  As Dan mentioned, I would suggest confirming your version of the software is intended for Windows 7 just in case Windows 7 does any different "Black Magic" that an older version of Acronis might not know how to handle.

     But other then that, I really don't have any other ideas on how to fix the issue with that clone. Maybe try creating another clone and see if it also has problems and/or ask advice from the Acronis community forums (if they have one).

     

    Sorry I couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 16, 2010 8:34 PM
    Tuesday, November 16, 2010 8:32 PM

All replies

  • "KenKirby" wrote in message news:b3a68a9e-926b-41c8-be37-4480dc9c064c...
    When I upgraded to Windows 7 I added a 2nd hard drive to my laptop, and installed Windows 7 HP on the 2nd hard drive, leaving my Genuine XPpro on the first hard drive.  The 2nd hard drive is failing, so I cloned it to a new 2nd hard drive.  I can boot to the new 2nd hard drive but I get the message (on a blue screen) that "this copy of Windows 7 is not genuine".  No Start button.  Using Task Manager I run the command "slui.exe 4" but nothing happens.  I have lots of programs on the old Windows 7 hard drive that is now cloned to the new hard drive.  I am not surprised at the need to re-genuinize my copy of Windows 7, but surely I do not need to reinstall it from scratch, losing all my installed programs?  Since "slui.exe 4" does not work, how do I find the right telephone number to call for a manual re-genuinization?

    How did you clone the drive? The best thing is to use specialist software running outside Windows.
    If you'd done the cloning properly there should have been no need to re-activate, unless you also changed hardware at the same time.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, November 15, 2010 10:57 AM
    Moderator
  • I tried to "Vote As Helpful" your reply, but I got an "Unexpected Error".

    I booted to a Acronis True Image CD, so, yes, it was outside of Windows.  The hard drive was new, but there were no other hardware changes.  I cloned the the old hard drive because I had started getting SMART messages that the drive was failing.

    Monday, November 15, 2010 1:22 PM
  • Hello KenKirby,

    Just a quick post to mention that not all versions of Acronis (or any other cloning software for that matter) are compatible with Windows 7.

    If you check and establish that the version of Acronis you used is indeed compatible with W7, then I would suggest reposting your issue in the Windows 7 Answers forum  http://social.answers.microsoft.com/Forums/en-US/xpinstall/threads?filter=alltypes because your issue revolves around the nuances of dual-booting XP and W7, which is not a WGA/WAT issue.

    Monday, November 15, 2010 3:12 PM
  • Hello Dan,

    Thanks for your reply.  I don't understand your comment.  Using Acronis I successfully cloned the hard drive. I successfully booted to Windows 7 on the new drive.  The message that this copy of Windows 7 is not genuine only seems to address the issue of activation/genuineness, not any nuance of dual booting.  I reiterate a couple of my first questions: why does the Run command: "slui.exe 4" not produce anything?  I also tried "slui.exe" and "slui.exe 3".  I can see the "slui.exe" program in the system32 directory, but it doesn't appear to do anything.  Since that program is supposed to provide a phone number for me to accomplish a manual activation, and it doesn't provide that interface, how else can I get the phone number?  I might be missing something in the "nuance arena" and I humbly request further clarification.  Thanks.

    Monday, November 15, 2010 4:19 PM
  •  Your original question was "how do I find the right telephone number to call for a manual re-genuinization" The problem is that not only does the slui.exe command provide you the Phone Number, but it also generates the Confirmation Number that you need to read off to the Activation Rep and well as provide the input fields were you need to type in the response numbers the Activation Rep will read off to you. Without those things, Activation can not occur.

     

    Now part of the point I think Dan was trying to make is that:

    a) The Slui.exe file in known to work properly in Windows which have not been cloned

    b) You state that your copy of Windows was Activated before you Cloned it, so we know that, before it was cloned, the Slui.exe file worked in your copy of Windows.

    c) Yet after cloning that copy of Windows, the slue.exe file now does not work.

    Given the information at hand, I can only conclude that the cloning process effected the slui.exe file (and possibly other files) in an unknown way.  

     

     At this point, you have a few options

    1) You can post a Diagnostic Report and we can attempt to troubleshoot the issue, but since I don't know what the cloning process did, I can not promise we can fix the issue.  (to generate a Diagnostic Report, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012 . Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.)

    2) You can go to the Acronis forums and see if anyone else has reported this typeof issue and see if they found a fix.

    3) You can try re-cloning the Windows 7 install and see if you get a better result.

    4) Install Windows without cloning.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Monday, November 15, 2010 9:01 PM
    Monday, November 15, 2010 9:01 PM
  • Hello Darin,

    Thanks so much for your very informative reply. 

    My hard drive was reporting to Windows that there were errors and I should do a back up immediately.  That is when I turned to Acronis. The cloning process I used was Acronis' sector by sector method (I think the term was 'sector').  If my hard drive was already damaged then it is certainly possible that all I did was copy damaged sectors.  However the copied partition on the new drive booted just fine, except for the report of "non-genuine". I have since put the original drive back in the computer and it stills boots, genuine, too (and I still get the 'backup asap' message).  Granted I don't know what the 'magic' is that Acronis is doing, but unless Windows 7 is somehow writing non-standard data between tracks on the disk, or some such black magic as that, then it seems to me that copying and saving a disk image is pretty straight forward.  Am I wrong?

    I have been reading around in hopes of finding my particular issue, and have run across your suggestion about running MGADiag.exe.  Ummm, how do I get it on the new drive in order to run it?  Remember, I have no Start button, no Command prompt window, no Windows Explorer.  And, for that matter, will I be able to copy and paste the report out of the shackled drive?

    Disclaimer: I never have standard errors.  I always find my errors and problems out in the weeds where few people are brave enough to tread and where, it seems, no documented-errors writer has ever been.

    Tuesday, November 16, 2010 2:22 AM
  • I have been reading around in hopes of finding my particular issue, and have run across your suggestion about running MGADiag.exe.  Ummm, how do I get it on the new drive in order to run it?  Remember, I have no Start button, no Command prompt window, no Windows Explorer.  And, for that matter, will I be able to copy and paste the report out of the shackled drive?

    Woo, I missed the part where you stated that you had no Start button, Task Bar and such. 

    Unlike Vista, Windows 7 did not come with any form of Reduced Functionality Mode.  In the event of a Non-Genuine state, the only things Windows 7 is programed to do is show a black desktop background and a Non-Genuine error message. No Functionality is removed or limited (besides the black background image). In other words, in Windows 7, everything will work regardless of Genuine status.

      If you are missing functionality (Start button, Task Bar, desktop icons and such) it is not a result of the Non-genuine issue and would suggest some sort of damage to the Windows OS, itself.  Most likely the Non-Genuine messaging is just a side effect of the larger issue in Windows.

     As I understand it, in theory, if created correctly, a resulting clone should work exactly as the original software.  But in practice, I have never used Acronis so I have no idea how it is supposed to works or why a clone might turn out different from the original.  As Dan mentioned, I would suggest confirming your version of the software is intended for Windows 7 just in case Windows 7 does any different "Black Magic" that an older version of Acronis might not know how to handle.

     But other then that, I really don't have any other ideas on how to fix the issue with that clone. Maybe try creating another clone and see if it also has problems and/or ask advice from the Acronis community forums (if they have one).

     

    Sorry I couldn't be more help,


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 16, 2010 8:34 PM
    Tuesday, November 16, 2010 8:32 PM
  • "KenKirby" wrote in message news:b3a68a9e-926b-41c8-be37-4480dc9c064c ...
    When I upgraded to Windows 7 I added a 2nd hard drive to my laptop, and installed Windows 7 HP on the 2nd hard drive, leaving my Genuine XPpro on the first hard drive.  The 2nd hard drive is failing, so I cloned it to a new 2nd hard drive.  I can boot to the new 2nd hard drive but I get the message (on a blue screen) that "this copy of Windows 7 is not genuine".  No Start button.  Using Task Manager I run the command "slui.exe 4" but nothing happens.  I have lots of programs on the old Windows 7 hard drive that is now cloned to the new hard drive.  I am not surprised at the need to re-genuinize my copy of Windows 7, but surely I do not need to reinstall it from scratch, losing all my installed programs?  Since "slui.exe 4" does not work, how do I find the right telephone number to call for a manual re-genuinization?

    How did you clone the drive? The best thing is to use specialist software running outside Windows.
    If you'd done the cloning properly there should have been no need to re-activate, unless you also changed hardware at the same time.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi Noel,

    I have very similar problem like KenKirby. I wonder whether you can help. You mention above "unless you also changed HDD at the same time" I  updated my HDD to a better one (SSD). I went with Norton Ghost to clone the image of the partition of Windows 7. Cloning went "ok", as I had to fix MBR. When Windows loaded I noted that it is not genuine anymore and i have 3 days to activate. When I tried to activate I had an error with code 0x8007232B contact admins bla bla. (If i'd Installed fresh one, i would lose programs and my copy of windows has reached activation limit.) I had the old back up clone with activated windows even that gave me same problem.

    Why? and How can I resolve it?

     

    thanks

    Monday, December 20, 2010 11:56 PM
  • "ProMasterX" wrote in message news:24c958d1-c7f8-4a21-a35e-beabdab7bfe0...
    "KenKirby" wrote in message news:b3a68a9e-926b-41c8-be37-4480dc9c064c ...
    When I upgraded to Windows 7 I added a 2nd hard drive to my laptop, and installed Windows 7 HP on the 2nd hard drive, leaving my Genuine XPpro on the first hard drive.  The 2nd hard drive is failing, so I cloned it to a new 2nd hard drive.  I can boot to the new 2nd hard drive but I get the message (on a blue screen) that "this copy of Windows 7 is not genuine".  No Start button.  Using Task Manager I run the command "slui.exe 4" but nothing happens.  I have lots of programs on the old Windows 7 hard drive that is now cloned to the new hard drive.  I am not surprised at the need to re-genuinize my copy of Windows 7, but surely I do not need to reinstall it from scratch, losing all my installed programs?  Since "slui.exe 4" does not work, how do I find the right telephone number to call for a manual re-genuinization?

    How did you clone the drive? The best thing is to use specialist software running outside Windows.
    If you'd done the cloning properly there should have been no need to re-activate, unless you also changed hardware at the same time.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi Noel,

    I have very similar problem like KenKirby. I wonder whether you can help. You mention above "unless you also changed HDD at the same time" I  updated my HDD to a better one (SSD). I went with Norton Ghost to clone the image of the partition of Windows 7. Cloning went "ok", as I had to fix MBR. When Windows loaded I noted that it is not genuine anymore and i have 3 days to activate. When I tried to activate I had an error with code 0x8007232B contact admins bla bla. (If i'd Installed fresh one, i would lose programs and my copy of windows has reached activation limit.) I had the old back up clone with activated windows even that gave me same problem.

    Why? and How can I resolve it?

     

    thanks


    Please repost your problem to a NEW thread of your own - and include the MGADiag report.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 21, 2010 12:10 AM
    Moderator
  • "ProMasterX" wrote in message news:24c958d1-c7f8-4a21-a35e-beabdab7bfe0 ...
    "KenKirby" wrote in message news:b3a68a9e-926b-41c8-be37-4480dc9c064c ...
    When I upgraded to Windows 7 I added a 2nd hard drive to my laptop, and installed Windows 7 HP on the 2nd hard drive, leaving my Genuine XPpro on the first hard drive.  The 2nd hard drive is failing, so I cloned it to a new 2nd hard drive.  I can boot to the new 2nd hard drive but I get the message (on a blue screen) that "this copy of Windows 7 is not genuine".  No Start button.  Using Task Manager I run the command "slui.exe 4" but nothing happens.  I have lots of programs on the old Windows 7 hard drive that is now cloned to the new hard drive.  I am not surprised at the need to re-genuinize my copy of Windows 7, but surely I do not need to reinstall it from scratch, losing all my installed programs?  Since "slui.exe 4" does not work, how do I find the right telephone number to call for a manual re-genuinization?

    How did you clone the drive? The best thing is to use specialist software running outside Windows.
    If you'd done the cloning properly there should have been no need to re-activate, unless you also changed hardware at the same time.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi Noel,

    I have very similar problem like KenKirby. I wonder whether you can help. You mention above "unless you also changed HDD at the same time" I  updated my HDD to a better one (SSD). I went with Norton Ghost to clone the image of the partition of Windows 7. Cloning went "ok", as I had to fix MBR. When Windows loaded I noted that it is not genuine anymore and i have 3 days to activate. When I tried to activate I had an error with code 0x8007232B contact admins bla bla. (If i'd Installed fresh one, i would lose programs and my copy of windows has reached activation limit.) I had the old back up clone with activated windows even that gave me same problem.

    Why? and How can I resolve it?

     

    thanks


    Please repost your problem to a NEW thread of your own - and include the MGADiag report.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Hi Noel, done please check: http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/0c823d6c-a07e-4352-a96a-95fc832748da
    Tuesday, December 21, 2010 1:02 AM
  • ProMasterX

    I am getting 'not authorized' messages on that link - which usually means that the post has been deleted for some reason.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 21, 2010 8:36 AM
    Moderator