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Passed Validation, Failed Genuine Advantage RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GXDXB-J8FB7-4YK3W
    Windows Product Key Hash: CEmDtLVSyLpj+EgWH6qNDjy9y9Q=
    Windows Product ID: 00371-OEM-9304066-35835
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {40051FAB-EF0C-4F9A-A936-19133BE0E07C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: 100.10.20.4:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40051FAB-EF0C-4F9A-A936-19133BE0E07C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4YK3W</PKey><PID>00371-OEM-9304066-35835</PID><PIDType>8</PIDType><SID>S-1-5-21-378913679-666090293-10736209</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8910AMU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5CKT61AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20100201000000.000000+000</Date></BIOS><HWID>93B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5C   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-040-635835-02-1033-7600.0000-1372010
    Installation ID: 016205583795228733593315640952071220863276442033033783
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4YK3W
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/18/2010 11:27:27 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8004FE33
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2010 11:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJTkEUTrFAPI69TbJmK4I+gQTPWiMHqlRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TC-5C  
      FACP   LENOVO  TC-5C  
      HPET   LENOVO  TC-5C  
      BOOT   LENOVO  TC-5C  
      MCFG   LENOVO  TC-5C  
      TCPA   LENOVO  TC-5C  
      _MAR   LENOVO  TC-5C  
      SLIC   LENOVO  TC-5C  
      ASF!   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  

     

    Tuesday, May 18, 2010 7:16 PM

Answers

  • To all:

    I was able to get a Windows 7 machine bypassed on our firewall and proxy (to an extent). The activation still had to be done by phone, however, the validation completed successfully. So, it seems I can blame our firewall or proxy set up.

    Thank you, Carl and Darin, for your assistance.

    Wednesday, May 19, 2010 10:34 PM

All replies

  • Hi

    Type "SLUI 4" without the qoutes in the start menu search bar, hit enter, select country, dial the number but do not select any menu options, just hold for a person to answer, activate over the phone.


    Tuesday, May 18, 2010 7:43 PM
  • I activated over the phone the first time by following the automated operator. However, I did try again, per your instructions, by speaking to a live operator. Unfortunately, my computer still fails Genuine Advantage. Posting report again, just in case something's changed:

    Thanks!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-26J38
    Windows Product Key Hash: UdK5Z05DVnWo9vteCVcz2LjCIY4=
    Windows Product ID: 55041-011-1673891-86076
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {40051FAB-EF0C-4F9A-A936-19133BE0E07C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: 100.10.20.4:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40051FAB-EF0C-4F9A-A936-19133BE0E07C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-1673891-86076</PID><PIDType>6</PIDType><SID>S-1-5-21-378913679-666090293-10736209</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8910AMU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>5CKT61AUS</Version><SMBIOSVersion major="2" minor="5"/><Date>20100201000000.000000+000</Date></BIOS><HWID>93B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-5C   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-011-167389-03-1033-7600.0000-1382010
    Installation ID: 019522809795482905470646170136390194215451714652625450
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 26J38
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/18/2010 2:49:19 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x8004FE33
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2010 14:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJTkEUTrFAPI69TbJmK4I+gQTPWiMHqlRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TC-5C  
      FACP   LENOVO  TC-5C  
      HPET   LENOVO  TC-5C  
      BOOT   LENOVO  TC-5C  
      MCFG   LENOVO  TC-5C  
      TCPA   LENOVO  TC-5C  
      _MAR   LENOVO  TC-5C  
      SLIC   LENOVO  TC-5C  
      ASF!   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  
      SSDT   LENOVO  TC-5C  

    Tuesday, May 18, 2010 9:49 PM
  • First report

    Windows Product Key: *****-*****-GXDXB-J8FB7-4YK3W
    Windows Product Key Hash: CEmDtLVSyLpj+EgWH6qNDjy9y9Q=
    Windows Product ID: 00371-OEM-9304066-35835
    Windows Product ID Type: 8
    Windows License Type: COA SLP

    Second report

    Windows Product Key: *****-*****-*****-*****-26J38
    Windows Product Key Hash: UdK5Z05DVnWo9vteCVcz2LjCIY4=
    Windows Product ID: 55041-011-1673891-86076
    Windows Product ID Type: 6
    Windows License Type: Volume MAK

    Something definitly changed. Try activating with the COA key on the COA sticker on the bottom or side or possibly in the battery compartment of your computer. Not sure how it went from COA to MAK. Let us know if we can help you, if you are using the MAK key you may need to speak to your system administrator, it may have exceeded its activation limit.


    Tuesday, May 18, 2010 10:07 PM
  • Whoops, that was my fault. I must have tried a different key to see if it would work. Originally, I used the key that came with the box (COA). The second report shows our org's MAK key. I have both MAK and KMS keys available with 0 MAK out of 500 showing as used/available.

    I'm now having an issue running the validation. It asks for me to install an update, but fails (error: 80004005 (407)) when it runs. I've uninstalled the update, restarted, and attempted to run the update again without success.

    Tuesday, May 18, 2010 10:46 PM
  • visit www.microsoft.com/genuine and attempt to validate, write down any errors you recieve. If I understand this correctly you were activated with the OEM SLP key, turned non-genuine at some point, you then tried the COA key, then the MAK. The MAK and the COA key display the same error and I can't say definitivley what has caused it, however the HrOnline errors typicly refer to an activation exploit or bad key. If someone tried repairing the original SLP issue with something that WAT recognizes as an exploit you will remain non-genuine until whatever that is is removed. Darin Smith may be able to chase down that error message when he responds tomorrow, if you do not know what may have caused this then just wait for his response.

    You say you belong to an organization, please be sure you are not violating any of your organizations use policies.

    THanks

    Carl


    Tuesday, May 18, 2010 10:56 PM
  • Thanks for your help, Carl.

    Sounds like I need to back up a bit and explain the situation to shed a little light on the issue. We are ordering Lenovo machines from our vendor with Windows 7 installed, but are downgraded to XP before they are shipped. Our org is standardized on XP right now, but we're going to 7, so some of us in IT are building Win 7 machines to begin testing. The boxes from Lenovo still have a Windows 7 Pro COA sticker on them because the recovery parition for the machines will "restore" to Win 7. As you saw from the first diagnostic, I hasd used that key, but since it activated but didn't validate, I decided to try the MAK and KMS keys we have available through Volume Licensing. But, that Win 7 Pro key on the COA sticker on box should still be valid for one Win 7 Pro installation, correct?

    Perhaps I should ask this question: I didn't "restore" the Lenovo to Windows 7 (to avoid the bundled crapware), I installed a full copy of Win 7 Pro from an ISO direct from Microsoft, is that the issue?

    To answer your question: When it validates, it shows the "Windows Validation in Progress" for approximately 3 seconds, then ends at the "Oops, there was a problem" page. I've run validation logged in as both the workstation/local administrator and logged in as a domain administrator. Our Internet traffic runs through a proxy (iPrism from St Bernard) which I had to change the LAN Manager Authentication level in the local security policy to send LM and NTLM, NTLM v2 in order to connect.

    Probably more information than you needed, but thanks for your patience!

     

    • Edited by Justin Marty Wednesday, May 19, 2010 7:01 PM spelling error, additional info
    Wednesday, May 19, 2010 6:58 PM
  • Hello anonfx,

    "HrOnline: 0x8004FE33" - I do not have any documentation on this error code. Normally this means that whatever is causing that error code is not a Non-Genuine trigger.  In other words, if you are seeing Non-Genuine messaging, it was not directly triggered from whatever issue is generating that error code.

    That being said, I still do fully understand the issue.

    Are you receiving Non-Genuine messaging? or are you just unable to complete online Validation (such as when you go to http://microsoft.com/genuine and click the Validate Windows button)?

    The way I read this thread, it seems to me that you are Not getting Non-Genuine messaging, but you are just unable to complete online Validation.  Most likely the 0x8004FE33 error code is describing some sort of network, firewall, proxy or possibly an ActiveX issue that is preventing the Validation from occuring. The fact that you are getting the same error code while using two different product keys, further suggests that the issue isn't Licensing related.


    Darin MS
    Wednesday, May 19, 2010 7:03 PM
  • You are correct. I am able to activate Windows (though, only by phone), but I am not able to complete the online validation process. The error code I mentioned appears when I visit the validation web site using Chrome and it asks to download and install the update patch.

    Wednesday, May 19, 2010 7:32 PM
  • Is there some way to validate other than the web site, or a way to validate to a local server which we can set up through the firewall/proxy?
    Wednesday, May 19, 2010 8:40 PM
  • Have you tried using internet explorer? I have had intermittant luck with firefox, have never tried it with chrome. I would recommend using internet explorer for validation.


    Wednesday, May 19, 2010 8:42 PM
  • Oh definitely, IE (8) was the first browser I tried and the one I continue to use. I only tried Chrome because I know that sometimes if Microsoft can't run a ActiveX control, it'll have you download a small MSI that'll run the process.
    Wednesday, May 19, 2010 8:52 PM
  • OK, I am at the limit of my understanding, I can only assume it is a communication issue and not an acctual validation problem. I do wonder what would happen if you downloaded MSE, or XP mode, if you would pass that validation procedure. Talk to you network administrator and see if he can help.


    Wednesday, May 19, 2010 9:36 PM
  • Actually, attempting to download XP mode is what started the whole thing. Thanks for your help.
    Wednesday, May 19, 2010 9:41 PM
  • To all:

    I was able to get a Windows 7 machine bypassed on our firewall and proxy (to an extent). The activation still had to be done by phone, however, the validation completed successfully. So, it seems I can blame our firewall or proxy set up.

    Thank you, Carl and Darin, for your assistance.

    Wednesday, May 19, 2010 10:34 PM
  • Glad to hear it worked for you.
    Thursday, May 20, 2010 12:03 PM