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Can't validate my Windows install... RRS feed

  • Question

  • ... even though I have validated it previously and been using it for years.  I can't download updates from Windows Updates.  I recently upgraded my motherboard, processor and memory, which may be causing this problem.  I went through all the troubleshooting tips but nothing seemed to work.  Here are my diagnostics:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6BKXT-M8JJ6-RPXGJ
    Windows Product Key Hash: 5nTiWPHCccmBwT7jn+WSWXJC39g=
    Windows Product ID: 55274-640-1464517-23070
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {16D95E3E-455E-4856-A29E-D8F5610E1A60}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: G:\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{16D95E3E-455E-4856-A29E-D8F5610E1A60}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPXGJ</PKey><PID>55274-640-1464517-23070</PID><PIDType>0</PIDType><SID>S-1-5-21-1085031214-2025429265-839522115</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TA780G M2+</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080618000000.000000+000</Date></BIOS><HWID>E0A8379701844078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>9A04FAB6BB51500</Val><Hash>VEgLUTGlOXjLT6vjcF6jEowseeg=</Hash><Pid>73931-640-2832652-57085</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    Tuesday, September 23, 2008 7:02 PM

Answers

  • DCpunk,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Windows XP Pro identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx.

    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link.  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    If you have one, tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Windows XP Pro because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

    http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 23, 2008 8:12 PM
    • Unmarked as answer by DCpunk Friday, September 26, 2008 1:09 PM
    • Marked as answer by RickImAPC Friday, September 26, 2008 2:16 PM
    Tuesday, September 23, 2008 8:12 PM
  • DCpunk,

    Unfortunately the information we provided you on how to respond to your Blocked-by-Microsoft Volume Edition of Windows XP Pro has not been successful. The last support we can offer you online, short of you calling a Microsoft Support Technician and paying for support, is the oppurtunity for you to investigate the following link:

    http://www.microsoft.com/piracy/

    If you investigate the site thoroughly, it will give you the opportunity to report what may be your situation if you have all the details of where you purchased your copy of Windows XP. Because this is not a full Retail, OEM, or Supported copy of a Volume Licensed program, we can only offer support through Microsoft, which could involve a charge for this particular issue.

    Thank you for visiting the WGA program forum.

    Rick, MS
    • Marked as answer by RickImAPC Friday, September 26, 2008 2:14 AM
    • Unmarked as answer by DCpunk Friday, September 26, 2008 1:09 PM
    • Marked as answer by RickImAPC Friday, September 26, 2008 2:16 PM
    Friday, September 26, 2008 2:14 AM
  • Frequently asked questions about the Windows Genuine Advantage Kit

    http://support.microsoft.com/kb/932301/en-us

    Rick, MS
    • Marked as answer by RickImAPC Friday, September 26, 2008 5:21 PM
    Friday, September 26, 2008 5:21 PM

All replies

  • DCpunk,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

    Right now, your computer has a Volume License (VL) edition of Windows XP Pro identified. The installation was done with a now-blocked Volume License Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.

    As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  The following websites will help determine the validity of your operating system as well as identify various COA’s.

    There are three ways operating systems are installed on systems which you as the customer purchase.

    Here is a quiz which provides pre-installation information for customers who purchased a PC with pre-installed software. See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    Here is a link which will provide questions surrounding retail circumstances. Please read and answer them. You will be given an answer as to the validity of the retail version of software you purchased.  See the following link:

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx.

    Please read and answer the questions surrounding Volume Licensing. You will be given an answer about the validity of the Volume Licensing version of software recently purchased at the following link.  http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    If you have one, tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally Next, uninstall the non-genuine installation of Windows XP Pro because there could be viruses pre-built into the counterfeit version of the software purchased.

    If you still believe your VLK is Genuine, please refer to the following steps to confirm either genuine or non-genuine status: 

     1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

    2) Refer to this site for information concerning VLK’s. See the link below:

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     3) If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

    http://www.microsoft.com/licensing/resources/faq.mspx

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

    A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit the following link click on Validate Windows. When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit. Here is the link:

    www.microsoft.com/genuine

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 23, 2008 8:12 PM
    • Unmarked as answer by DCpunk Friday, September 26, 2008 1:09 PM
    • Marked as answer by RickImAPC Friday, September 26, 2008 2:16 PM
    Tuesday, September 23, 2008 8:12 PM
  • Actually, I'm not seeing any "Softeware Counterfitting" notices at all.  I just want to update this copy of Windows.  Oddly enough, I installed it twice over the weekend (I ran into some driver problems with this new build and the system disk became unresponsive so I had to install it a second time) - the first time it validated with no issue.  I installed it the second time, went through the service pack updates and just now got around to grabbing the rest of the updates that I figured I'd need.  I bought this copy of XP years ago and no longer have any COA information as I've moved at least 3 or 4 times since then and it got lost in the shuffle somewhere.  At any rate, I'm happy to go through the process noted at the end of your post, however, there is no "Get Genuine" button when the validation fails.  If I need to go out and buy a fresh copy of XP, I will, but I'd really rather avoid it if I can.

    Also, you posted numerous either completely bad or non working links.  I had typed up an indept reply detailing these issues, but I'm sure you can hit those links from an OOB connection and determine for yourself which ones don't work.
    • Edited by DCpunk Wednesday, September 24, 2008 2:10 AM
    Wednesday, September 24, 2008 2:02 AM
  • DCpunk,

    Thanks for the notice about the dead links. Also, if you go to http://www.microsoft.com/genuine and click on the Validate Windows button, this may give you the Get Genuine prompt when it fails.

    Rick, MS
    Wednesday, September 24, 2008 2:26 PM
  • No, that directs to the exact same validation page that still gives no "Get Genuine" button.  Can you please just direct me to where I can actually "Get Genuine"?
    Thursday, September 25, 2008 2:35 PM
  • Hello DC Punk,


    Please visit http://download.microsoft.com/download/4/3/F/43F4B7C1-4C71-4F51-BFBF-0F6B3FCAA820/GetGenuineKit.xps and see if this provides more assistance. Also can you please provide me with the link prior to the GET GENUINE you were at?  Next I need any messaging and error codes you were receiving. 



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, September 25, 2008 6:44 PM
    • Unmarked as answer by DCpunk Friday, September 26, 2008 1:09 PM
    Thursday, September 25, 2008 6:44 PM
  • There was no "get genuine" anywhere on any Microsoft validation page, so I'm not sure exactly what it is you're looking for.  That link doesn't really tell me anything.  Is it saying I can go to a store that sells Windows OS software and get a "Get Genuine" kit?
    Thursday, September 25, 2008 9:45 PM
  • DCpunk,

    Unfortunately the information we provided you on how to respond to your Blocked-by-Microsoft Volume Edition of Windows XP Pro has not been successful. The last support we can offer you online, short of you calling a Microsoft Support Technician and paying for support, is the oppurtunity for you to investigate the following link:

    http://www.microsoft.com/piracy/

    If you investigate the site thoroughly, it will give you the opportunity to report what may be your situation if you have all the details of where you purchased your copy of Windows XP. Because this is not a full Retail, OEM, or Supported copy of a Volume Licensed program, we can only offer support through Microsoft, which could involve a charge for this particular issue.

    Thank you for visiting the WGA program forum.

    Rick, MS
    • Marked as answer by RickImAPC Friday, September 26, 2008 2:14 AM
    • Unmarked as answer by DCpunk Friday, September 26, 2008 1:09 PM
    • Marked as answer by RickImAPC Friday, September 26, 2008 2:16 PM
    Friday, September 26, 2008 2:14 AM
  • It hasn't been successful because so far you've given me nothing but dead links and links that don't give any real, discernable information.  That's fine, I can do a Linux install for free and grab a copy of OpenOffice.  If you actually want to help me, you will.  If you don't, then you won't.  The ball is very firmly in your court.
    Friday, September 26, 2008 1:11 PM
  • Frequently asked questions about the Windows Genuine Advantage Kit

    http://support.microsoft.com/kb/932301/en-us

    Rick, MS
    • Marked as answer by RickImAPC Friday, September 26, 2008 5:21 PM
    Friday, September 26, 2008 5:21 PM