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Im trying to install the CD and I keep getting an error id:001480072F8F or 0010-80004005, I really need someone to help me install this program immediately.

Tuesday, January 13, 2009 8:56 PM

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Hello dnrx4, check your computer date and time then see this Microsoft Knowledge Base article to troubleshoot the 0014 error - http://support.microsoft.com/kb/930157/en-us
I also recommend installing the One Care trial - http://onecare.live.com/standard/en-us/3/default.htm then use the retail product key to activate your subscription. How to activate One Care - http://support.microsoft.com/kb/935899 I'm not sure of the 0010 error as I have never sen it before. If the preceeding does not help please contact support for help with installation. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, January 14, 2009 2:05 PM
Tuesday, January 13, 2009 9:26 PM

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Hello dnrx4, check your computer date and time then see this Microsoft Knowledge Base article to troubleshoot the 0014 error - http://support.microsoft.com/kb/930157/en-us
I also recommend installing the One Care trial - http://onecare.live.com/standard/en-us/3/default.htm then use the retail product key to activate your subscription. How to activate One Care - http://support.microsoft.com/kb/935899 I'm not sure of the 0010 error as I have never sen it before. If the preceeding does not help please contact support for help with installation. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, January 14, 2009 2:05 PM
Tuesday, January 13, 2009 9:26 PM

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The 0010 error means that OneCare or the installer is already running. So, it would seem that you may have started the install, received an error, then started the install a second time while the install was still "alive" in the background. I agree with Jim - follow the basic installation troubleshooting steps and if that fails to resolve it, contact support.
-steve
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator

Wednesday, January 14, 2009 2:07 PM

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