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Windows Vista validation problem RRS feed

  • Question

  • My Vista has an issue in realtion to the license. Although I've tryed to read some posts in the forum I have not found a solution

    That is the output of the diagnostic tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EA63D456-0E49-44B8-A3CB-52C4DBC9F472}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 100
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA63D456-0E49-44B8-A3CB-52C4DBC9F472}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3818154321-2940489468-785242459</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V6000 (GH911EA#ABE)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>38313507018400FE</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68629</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAIABAABAAIAAgABAAAAAwABAAEAJJS2UwgD6aPWQ2jO4hVI5FBZeGsCvI3v8vSqpfY2ZAOsVvRI

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30BB   
      FACP            INTEL         CALISTGA
      HPET            HP            30BB   
      BOOT            HP            30BB   
      MCFG            HP            30BB   
      TCPA            HP            30BB   
      APIC            HP            30BB   
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP           30BB   
      SSDT            HP           30BB   
      SSDT            HP           30BB   
      SSDT            HP           30BB

    Could anybody give me any tips how to resolve this problem?

    TIA
    • Edited by ulpinew Sunday, May 3, 2009 2:29 PM
    Sunday, May 3, 2009 2:26 PM

Answers

  • Hi ulpinew,

    We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA (Anti-Piracy) sub-system, the process for starting and stopping services is a Core Vista system and is supported by Vista Support.

      When a user attempts to start the service (using the net start slsvc command) they will sometimes get a System Error. From experience we have fixes for system error 2 and 3.  But when a user gets no error (usually the service starts for a sec or so and then stops again) this means something is activly stopping the service. This can be caused by some other (dependent) windows Service or by some Malware infection.  Either way, it's outside my area of knowledge.

      If the OneCare scan finds nothing, my only suggestions would be either contact Vista support (
    http://support.microsoft.com) for additional assistance in starting the sevice or reinstall Vista.

    Very sorry I couldn't be more help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, May 5, 2009 7:30 PM

All replies

  • Hello ulpinew,

     The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, May 4, 2009 6:11 PM
  • Hi Darin

    I've followed these steps but my computers does not work properly (for instance I can't open the control panel windows).

    When I issue the net start slsvc command the windows Vista licensing service starts correctly. No error message is issued. Nevertheless If a restart the computer the licensing service is sttopped again.

    I have not any registry cleaner program installed and Yes we have recently installed some new software (drivers for my BlackBerry). My antivirus program is up to date and no virusses or malware have been found. I will check my computer with Onecare Safety Scan and I'll keep you informed

    Thanks
    Tuesday, May 5, 2009 6:03 AM
  • Hi ulpinew,

    We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA (Anti-Piracy) sub-system, the process for starting and stopping services is a Core Vista system and is supported by Vista Support.

      When a user attempts to start the service (using the net start slsvc command) they will sometimes get a System Error. From experience we have fixes for system error 2 and 3.  But when a user gets no error (usually the service starts for a sec or so and then stops again) this means something is activly stopping the service. This can be caused by some other (dependent) windows Service or by some Malware infection.  Either way, it's outside my area of knowledge.

      If the OneCare scan finds nothing, my only suggestions would be either contact Vista support (
    http://support.microsoft.com) for additional assistance in starting the sevice or reinstall Vista.

    Very sorry I couldn't be more help,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, May 5, 2009 7:30 PM
  • HI Darin

    As you suggested I've run the OneCare test. Nothing has been detected. To be sure that my PC is not infected with any malware program I've Also I've downloaded the Microsoft Windows Malicious Software Removal Tool (KB890830). Again nothing has been found. I wonder if it's normal that i can't open the program control panel?

    Thanks
    Thursday, May 7, 2009 5:59 AM