Can't validate after issue with hardware change RRS feed

  • Question

  • Vist says it is Activated, but it will not validate.  Called in to get activated.  Don't ever won't to do that again. 

    what other chose do I have.





    Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-MT24W-YWH7K-H4P6C
    Windows Product Key Hash: x4hcJiLOyWQ6T6oHUv+gGGpmiWU=
    Windows Product ID: 89587-006-3557951-71119
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 232fc74e-fc7c-4136-82db-7a8f729a637b
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>232fc74e-fc7c-4136-82db-7a8f729a637b</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-H4P6C</PKey><PID>89587-006-3557951-71119</PID><PIDType>5</PIDType><SID>S-1-5-21-876860033-4264292018-2212996436</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>GM5076E</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>NT94510J.15A.0099.2005.1215.1455</Version><SMBIOSVersion major="2" minor="3"/><Date>20051215000000.000000+000</Date></BIOS><HWID>72083107018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>GM5076E</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>298C94BCBD4AF0C</Val><Hash>3dKNjp/L5uANg57NH0Rw02Pnljg=</Hash><Pid>81602-902-0440265-68632</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 


    Saturday, April 21, 2007 6:46 AM


All replies

  • Can you tell me what happened when you phone activated?  Were you told the phone activation was successful?  When did you try phone activating?  The last activation I have on record for your PID is in March.



    Tuesday, April 24, 2007 1:36 AM

    Windows tells me that I am activated yet when I run the validation tool it tells me that I need to activate first.  when I called in to support, we changed that long group of numbers that runs in 6 digit strings.  the last time I activated was this 4/19/07.



    Tuesday, April 24, 2007 1:49 AM
  • Please open a free service request here: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number in this thread.  I'll contact you directly to figure out the cause of your issue.


    Thank you!

    Tuesday, April 24, 2007 1:54 AM

    Confirmation number:1034140497

    Tuesday, April 24, 2007 2:21 AM