Answered by:
Windows 7 Home Premium valid license problem

Question
-
I have a problem with Windows 7 Home Premium on a HP pavillion HPE computer.
The computer was bought preinstalled with Windows 7 and everything worked fine for a while. Since about some months it said there is no valid license of Windows and the genuineness of the installation is not confirmed.
Would be pleased if anybody could help us, thanks in advance.
Here is the result of MGADiag:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8C1B6949-A5B6-408C-9AAD-DC877E0F2B40}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8C1B6949-A5B6-408C-9AAD-DC877E0F2B40}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-180021019-1351396726-1840643932</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>h8-1133de</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.12</Version><SMBIOSVersion major="2" minor="6"/><Date>20111012000000.000000+000</Date></BIOS><HWID>643B3807018400FE</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110407-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73932-640-0000106-57695</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Führen Sie auf einem Computer unter Microsoft Windows (keine Core Edition) "slui.exe 0x2a 0x46" aus, um den Fehlertext anzuzeigen.
Fehler: 0x46
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEACrYA1PI7tmbO6YobyhWEWy5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
Saturday, November 3, 2012 1:18 PM
Answers
-
Thanks for going back up the tree on the last command! - it's saved a lot of hassle :)
Please copy the the code inside the box to a Notepad file, and save as 'profilelist.reg'
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18] "Flags"=dword:0000000c "State"=dword:00000000 "RefCount"=dword:00000001 "Sid"=hex:01,01,00,00,00,00,00,05,12,00,00,00 "ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\ 00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\ 5c,00,63,00,6f,00,6e,00,66,00,69,00,67,00,5c,00,73,00,79,00,73,00,74,00,65,\ 00,6d,00,70,00,72,00,6f,00,66,00,69,00,6c,00,65,00,00,00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19] "ProfileImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\ 00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\ 72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,6f,00,63,00,61,00,6c,\ 00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00 "Flags"=dword:00000000 "State"=dword:00000000 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20] "ProfileImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\ 00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\ 72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4e,00,65,00,74,00,77,00,6f,\ 00,72,00,6b,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00 "Flags"=dword:00000000 "State"=dword:00000000
Once save, right-click on the file, and select Merge
You should get a couple of warnings, accept them
You should get a Success message - OK that, then reboot
Post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Sunday, November 4, 2012 9:27 PM
- Marked as answer by Noel D PatonModerator Monday, November 12, 2012 11:08 AM
Sunday, November 4, 2012 2:02 PMModerator
All replies
-
You may have a number of problems -
Please run the following command from an Elevated Command Prompt window(1)
Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)
REG QUERY HKU REG QUERY HKU\S-1-5-20 REG QUERY HKU\S-1-5-20\Environment REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
Copy the whole output to your response(3)
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonModerator Saturday, November 3, 2012 2:48 PM code box
Saturday, November 3, 2012 2:48 PMModerator -
Hello, here it is :-)
Thanks a lot!
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.
C:\Windows\system32>reg query hku
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-180021019-1351396726-1840643932-1000
HKEY_USERS\S-1-5-21-180021019-1351396726-1840643932-1000_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>reg query hku\S-1-5-20
HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System
C:\Windows\system32>reg query hku\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\Environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList\S-1-5-20"
FEHLER: Der angegebene Registrierungsschlüssel bzw. Wert wurde nicht gefunden.
C:\Windows\system32>reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-180021019-1351396726-1840643932-1000
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-180021019-1351396726-1840643932-1001
C:\Windows\system32>Sunday, November 4, 2012 1:32 PM -
Thanks for going back up the tree on the last command! - it's saved a lot of hassle :)
Please copy the the code inside the box to a Notepad file, and save as 'profilelist.reg'
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18] "Flags"=dword:0000000c "State"=dword:00000000 "RefCount"=dword:00000001 "Sid"=hex:01,01,00,00,00,00,00,05,12,00,00,00 "ProfileImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,\ 00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,\ 5c,00,63,00,6f,00,6e,00,66,00,69,00,67,00,5c,00,73,00,79,00,73,00,74,00,65,\ 00,6d,00,70,00,72,00,6f,00,66,00,69,00,6c,00,65,00,00,00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19] "ProfileImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\ 00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\ 72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,6f,00,63,00,61,00,6c,\ 00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00 "Flags"=dword:00000000 "State"=dword:00000000 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20] "ProfileImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,\ 00,6f,00,74,00,25,00,5c,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,50,00,\ 72,00,6f,00,66,00,69,00,6c,00,65,00,73,00,5c,00,4e,00,65,00,74,00,77,00,6f,\ 00,72,00,6b,00,53,00,65,00,72,00,76,00,69,00,63,00,65,00,00,00 "Flags"=dword:00000000 "State"=dword:00000000
Once save, right-click on the file, and select Merge
You should get a couple of warnings, accept them
You should get a Success message - OK that, then reboot
Post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Sunday, November 4, 2012 9:27 PM
- Marked as answer by Noel D PatonModerator Monday, November 12, 2012 11:08 AM
Sunday, November 4, 2012 2:02 PMModerator -
I think its okay now, thanks alot!
BW Volker
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8C1B6949-A5B6-408C-9AAD-DC877E0F2B40}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3
-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8C1B6949-A5B6-408C-9AAD-
DC877E0F2B40}
</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x
64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-
00010</PID><PIDType>2</PIDType><SID>S-1-5-21-180021019-1351396726-
1840643932</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>h8-
1133de</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.12</Version><SMB
IOSVersion major="2"
minor="6"/><Date>20111012000000.000000+000</Date></BIOS><HWID>643B3807018400FE</HWID><Us
erLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Mitteleuropäische Zeit(GMT
+01:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></mo
del></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-
CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Resu
lt><Products><Product GUID="{90110407-6000-11D3-8CFE-
0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition
2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg
+Fo=</Hash><Pid>73932-640-0000106-
57695</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15"
Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18"
Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A"
Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44"
Version="11" Result="114"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Beschreibung: Windows Operating System - Windows(R) 7, OEM_SLP channel
Aktivierungs-ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Erweiterte PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
Installations-ID: 000904315292484805923863903523173956445565701045587044
Prozessorzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88338
Computerzertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88339
Lizenz-URL verwenden: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key-Zertifikat-URL: http://go.microsoft.com/fwlink/?LinkID=88340
Teil-Product Key: 3Q6C9
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 1
Vertrauenswürdige Zeit: 04.11.2012 16:41:20
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEACrYA1PI7tmbO6YobyhWEWy5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPCSunday, November 4, 2012 3:45 PM -
That looks a lot better :)
Please note, however, that your nstallation of Office Pro 2003 is counterfeit, based on a Blocked Volume License Key.
You should clear the remaining minor error by validating, at www.microsoft.com/genuine/validate - you should pass.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, November 4, 2012 4:09 PMModerator -
Thanks a lot, especially for answering on saturday and sunday.
It was the computer of my 17 year old son and he is not every weekend at me.
Office I will take care next!
Sunday, November 4, 2012 9:05 PM -
You're welcome - good luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Sunday, November 4, 2012 9:27 PMModerator