Sign in
Microsoft.com
 
Microsoft
 
 
 

none
Cannot read my windows 7 product key RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    My hard drive failed and needed to be replaced with a new one.  It was covered by warranty at Bestbuy.  They replaced the hard drive and put windows 7 on.  i have not used my laptop much since it is a back up.  when i went to use it today it says it is not authenitc and i need to input my product key.  the problem is the label on the bottom of laptop is worn and unreadable.  Is there anyway to fix this, since i do not think i should have to purchase a new key
    Tuesday, October 29, 2013 12:08 AM
    |

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Please post an MGADiag report.

    Did BestBuy return your old hard drive?

    What media did they use for the reinstall?

    For what version and edition of Windows is the COA sticker on your laptop?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, October 29, 2013 7:48 AM
    |
    Moderator