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Windows 7 won't validate RRS feed

  • Question

  • Just purchased a brand new fresh out of the box laptop, cloned the HD to upgrade to better HD.  At start up I had to use a Windows 7 OEM disc to repair, loaded fine. Two restrats later error messages popping up and it's not genuine and cant seem to validate.  The refer my to the manufacturer, Acer, for help.

    Any help would be greatly appreicated,

    Thanks,

    Todd

    Here is my diagnostic post:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {88476F74-ADD5-4E93-9ED5-CDEDB9DC1C67}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{88476F74-ADD5-4E93-9ED5-CDEDB9DC1C67}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-472712583-3988812148-1720382926</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5552</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110425000000.000000+000</Date></BIOS><HWID>37EC3807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GEssh7NSgRU+fjGmBrqRegubg90g0Ia

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS ACRPRDCT
    FACP ACRSYS ACRPRDCT
    HPET ACRSYS ACRPRDCT
    BOOT ACRSYS ACRPRDCT
    MCFG ACRSYS ACRPRDCT
    SLIC ACRSYS ACRPRDCT
    SSDT AMD POWERNOW

    Thursday, September 1, 2011 12:00 AM

Answers

  • Order a recovery dvd from Acer.  You should have one in any case.

    The manufacturer's do not provide the recovery dvd with the computer anymore but do provide a built-in program to create a recovery dvd and will sell you a recovery dvd on demand.  Obviously you lost the recovery partition and the dvd builder if you have formatted the old HDD.  If not, you can swap the old HDD back in and create the disk.  It is important to have the Acer drivers that are installed by the recovery program.

    If it happens that you cloned to an SSD, be aware that the drive geometry is very different (no spinning disc, no tracks and sectors, etc) and that is not the way to handle an SSD.  It is important to create a new partition for an SSD so that the drive controller can then lay out the correct geometry.

    I am a little confused about the dvd you do have because an OEM recovery dvd cannot do what you are wanting to do.  You said, "...I had to use a Windows 7 OEM disc to repair...."  What Windows 7 OEM disk?  If it is one from another make and model of computer then it is no wonder you are having issues.  You can't do that.  However, your report does not show that since it shows a proper SLIC table:

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes 

    SLIC ACRSYS ACRPRDCT

    So exactly which Windows 7 OEM disk are you using?  Or did you misspeak when you said it was "OEM"?  Please look again. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Thursday, September 1, 2011 8:49 PM
    Thursday, September 1, 2011 4:18 AM
    Answerer

All replies

  • Just noticed my Windows Product key os different on both the Laptop and the disc is used to repair.  Don't know if this helps.
    Thursday, September 1, 2011 12:11 AM
  • The COA key on the sticker on your computer is for emergency use (when the embedded key fails to provide automatic activation).  The key in your report is the embedded key.  There usually is no product key printed on the recovery media because activation is automatic (the recovery dvd simply restores the computer to factory condition using the embedded key).  Windows cannot be manually activated using the embedded key.  That one either works or not when the software is installed. 

    You can try activating using the COA key printed on the sticker on your computer (or in the battery compartment).  Click Start and type "activate".  Copy this product key and put the copy in a safe place in case it wears off over time.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, September 1, 2011 2:31 AM
    Answerer
  • Colin,

    Thanks for the reply.  I tried to follow your suggestion and got an error message when clicking on Activate Windows. I cloned my HD using software, which Ihave done before but something didn't take.  I even tried to use the old HD to restore but it kept giving me error messages, or not finding the drive. I appreciate the help.  Since there is nothing to lose on the computer and they didn't supply a restore disk, I think I will clean install Windows. 

    Thursday, September 1, 2011 4:00 AM
  • Order a recovery dvd from Acer.  You should have one in any case.

    The manufacturer's do not provide the recovery dvd with the computer anymore but do provide a built-in program to create a recovery dvd and will sell you a recovery dvd on demand.  Obviously you lost the recovery partition and the dvd builder if you have formatted the old HDD.  If not, you can swap the old HDD back in and create the disk.  It is important to have the Acer drivers that are installed by the recovery program.

    If it happens that you cloned to an SSD, be aware that the drive geometry is very different (no spinning disc, no tracks and sectors, etc) and that is not the way to handle an SSD.  It is important to create a new partition for an SSD so that the drive controller can then lay out the correct geometry.

    I am a little confused about the dvd you do have because an OEM recovery dvd cannot do what you are wanting to do.  You said, "...I had to use a Windows 7 OEM disc to repair...."  What Windows 7 OEM disk?  If it is one from another make and model of computer then it is no wonder you are having issues.  You can't do that.  However, your report does not show that since it shows a proper SLIC table:

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes 

    SLIC ACRSYS ACRPRDCT

    So exactly which Windows 7 OEM disk are you using?  Or did you misspeak when you said it was "OEM"?  Please look again. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Thursday, September 1, 2011 8:49 PM
    Thursday, September 1, 2011 4:18 AM
    Answerer
  • "Todd Silvers" wrote in message news:d67801e8-6286-41b3-baeb-2b3d26c37d77...

    Colin,

    Thanks for the reply.  I tried to follow your suggestion and got an error message when clicking on Activate Windows. I cloned my HD using software, which Ihave done before but something didn't take.  I even tried to use the old HD to restore but it kept giving me error messages, or not finding the drive. I appreciate the help.  Since there is nothing to lose on the computer and they didn't supply a restore disk, I think I will clean install Windows.

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) Microsoft VBScript runtime error: Permission denied

    is the source of your current problem – which indicates that there is a permissions problem somewhere (If I read it right, probably in the registry).

    This probably means that the Licensing store is corrupted.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report




    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 1, 2011 6:29 AM
    Moderator
  • Thanks for all the help.  Colin, I ordered a backup disk from Acer.  Noel, I resintstalled the OS and it activated without any problem but thanks for your help.   
    Thursday, September 1, 2011 7:31 PM
  • You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, September 1, 2011 7:48 PM
    Answerer