Activation Issues RRS feed

  • Question

  • I have recently bought Microsoft Onecare from a retail store in New Zealand. I had no problems installing the software on to my laptop but I have had several problems when trying to activate the software. Each time I try and activate the software I get the pay using credit card to subscribe screen .

    I have tried using the email help support but have also had errors with that.
    Wednesday, January 23, 2008 7:54 AM


All replies

  • When you activate OneCare, the first thing you are asked is to sign in with your LiveID (or create one if you don't already have a LiveID). Then you should be presented with a screen to purchase or activate with a PIN, Token, or retail key. I don't recall what the screen calls it, but these three terms mean the same thing. When you select that option, you have a place to enter the key.

    Is this not what you are seeing?

    What errors are you encountering in accessing support?



    Wednesday, January 23, 2008 1:11 PM
  • I am having the same problem.  I bought OneCare and let the "trial" last for a month or so and now I am trying to get the year that was said to be built into the cost of the software.  However, when I go to activate it keeps directing me to a screen that requires a credit card to be entered.  So how do you activate the year long subcription? I do not see any screen or way to enter in a PIN/Retail Key. 
    Wednesday, January 23, 2008 2:00 PM
  • Let me see if something has changed. In the meantime, try this:

    Open IE.

    Go to http://onecare.live.com/activate

    It should redirect to http://onecare.live.com/standard/en-us/purchase/token.htm?redir=true

    (May be different if you are not in the US)

    Proceed with activating your retail key after logging in with a LiveID.

    Once complete, go to http://billing.microsoft.com and sign in with the same LiveID. Confirm that the susbcription is shown.

    Open OneCare, click subscribe/activate.

    Log in with your LiveID, which should then see the subscription and activate your copy.



    Wednesday, January 23, 2008 3:27 PM
  • I have followed all the directions in the post above and have put in my product key but now when i go to activate it through Onecare I get Error: 2002. I have no idea what this is and i have had this error before. All I want to do is activate this product with in the next 8 days.
    Wednesday, January 23, 2008 8:08 PM
  • I don't know what 2002 is, either. You have now activated via the web link, yes? And you can see that you have an active subscription when you sign in at http://billing.microsoft.com?

    Please email me at sboots@mvps.org and use a subject of "OneCare NZ Activation" and in the message body paste this URL - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2726929&SiteID=2




    Thursday, January 24, 2008 2:37 AM
  • I have emailed you this morning.
    Friday, January 25, 2008 8:18 PM