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POP3 emails not showing in CRM queue RRS feed

  • Question

  • Hi - I've set up a dev environment to build my solutions on, but the emails I send to the polled address never show up in the queue? Everything seems correct, and my POP3 logs show CRM successfully retrieving the emails, they just never show up in the queue or email activities!

    Example log

    04/29/13 09:18:21	POPS	584	127.0.0.1		+OK Welcome to MailEnable POP3 Server		39	0
    04/29/13 09:18:21	POPS	584	127.0.0.1	USER	USER support@dev.local	+OK	0	24
    04/29/13 09:18:21	POPS	584	127.0.0.1	PASS	PASS *	+OK	0	14
    04/29/13 09:18:21	POPS	584	127.0.0.1	STAT	STAT	+OK 1 293	0	6
    04/29/13 09:18:21	POPS	584	127.0.0.1	TOP	TOP 1 0	+OK	285	9
    04/29/13 09:18:21	POPS	584	127.0.0.1	RETR	RETR 1	+OK 293 octets	314	8
    04/29/13 09:18:21	POPS	584	127.0.0.1	QUIT	QUIT	+OK Goodbye	0	6
    

    I've set up the queue using the exact same email address, and the credentials are correct (I imagine this log would be different if they weren't).

    I've tried CRM tracing, but I can't find any email related errors (in fact, I can't find any mention of the mailbox in question - is this correct?).

    Any help would be much appreciated!

    P.S. I was on UR8 and tried upgrading to UR13 (both CRM and the router) but it hasn't fixed it.

    Thanks


    -- James

    Monday, April 29, 2013 8:40 AM

Answers

  • Thanks Rickard. Ironically, it turned out I had fixed the issue ages ago, but because I didn't restart the service afterwards CRM never tried to reprocess the emails I'd applied my fix to... Following your advice also then helped me confirm afterwards that what I was doing originally was correct. Thank you very much!

    For anyone else experiencing a similar problem, in my situation the problem was that my email server was putting in just the text "Mail User" in the TO header. When I manually edited the header to have the actual email address in the TO field (this mail server doesn't allow you to change that setting, it seems), and restarted the Router service, it worked.


    -- James

    Wednesday, May 1, 2013 11:09 AM

All replies

  • Hi James,

    It might be worth turning on tracing for the email router. On this page there are instructions on the subject if you scroll down a bit. That might help narrowing down the cause at least

    Regards


    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Wednesday, May 1, 2013 10:25 AM
  • Thanks Rickard. Ironically, it turned out I had fixed the issue ages ago, but because I didn't restart the service afterwards CRM never tried to reprocess the emails I'd applied my fix to... Following your advice also then helped me confirm afterwards that what I was doing originally was correct. Thank you very much!

    For anyone else experiencing a similar problem, in my situation the problem was that my email server was putting in just the text "Mail User" in the TO header. When I manually edited the header to have the actual email address in the TO field (this mail server doesn't allow you to change that setting, it seems), and restarted the Router service, it worked.


    -- James

    Wednesday, May 1, 2013 11:09 AM