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Laptop with incorrect Key? RRS feed

  • Question

  • Well after being attacked by lots of virus, i decided to Format since it was starting to fail to start up. I then installed from the Windows Xp Home that i have and when i put in the product key at setup it works perfectly but when windows activation comes it says it is an incorrect key.

    System:

    Laptop: Toshiba Satellite M3hX-S1142

    Microsoft Windows Xp Home Edition Key = *****-*****-*****-69KJY-2GVJY-PGYWB



    This key had worked before I had reformatted.


    Tuesday, July 10, 2007 2:25 AM

Answers

  • Same here.  LimpMicro won't let me update because the "valid" copy is on the dead hard drive.
    Tuesday, July 10, 2007 2:45 AM
  • any idea why it doesn't work? i just checked if the sticker was genuine or not and it says it is.
    Tuesday, July 10, 2007 2:50 AM
  • MattatHome,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 10, 2007 2:56 PM
  • Poiuy,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 10, 2007 2:56 PM
  • 1. :

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-69KJY-2GVJY-PGYWB
    Windows Product Key Hash: +XDsVjm41wnA/84K5kg/3wikZHA=
    Windows Product ID: 55277-OEM-2162073-09544
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {D7208B80-D0D7-49E4-A760-F37BBDAAB822}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D7208B80-D0D7-49E4-A760-F37BBDAAB822}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PGYWB</PKey><PID>55277-OEM-2162073-09544</PID><PIDType>3</PIDType><SID>S-1-5-21-1547161642-1979792683-682003330</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M35X</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.90</Version><SMBIOSVersion major="2" minor="31"/><Date>20050323000000.000000+000</Date></BIOS><HWID>F22A3907018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    2. The COA is windows Home Edition. it Says TOSHIBA (computer manufacter) in black lettering

    Tuesday, July 10, 2007 5:45 PM
  • MattatHome,

     

    As far as I can tell you should be able to do a Telephonic Activation.  See the details at http://support.microsoft.com/kb/307890

     

    Note that for your Toshiba's Product key on its CoA, automatic online activation is disabled, which will require that you do a Telephone Activation. To do so, rerun the Activate Windows Wizard and select "Activate my product using the telephone".  Follow the phone prompts.

    If the automated telephone activation is not accepted, you will be offered the option to speak with a live activation representative.  Choose that option.  You may need to explain to the rep that you are using a systembuilder/OEM CD to install XP on your Toshiba because you do not have the Toshiba recovery solution available to you.  The rep will ask a few questions for the purpose of confirming that you are still using your license for XP in accordance with the EULA.  If this is confirmed, the rep will issue an activation code for you to enter into the Activation Wizard.

     

    Post back to tell us how it went

    Tuesday, July 10, 2007 6:46 PM
  • Wow! Thanks a ton! now my computer is fully activated and can get Windows Update. The telephone call was really simple, i had talked to a machine the whole time and it went by quick Smile. The only problem is that you had to keep on saying "Go On" like 6 times.
    Tuesday, July 10, 2007 7:00 PM
  • MattatHome,

     

    Glad to see you're up and running again!

    Tuesday, July 10, 2007 7:09 PM
  • Please follow the guidance Dan offered. Please provide your diag results in this post. Thank you

     

     

    STephen Holm, MS

    Tuesday, July 10, 2007 7:36 PM
  • Did the telephone call-in thing.  Told the computer the 11 sextets of numbers, and that I was trying to reinstall after a hardware failure.  The computer voice said I needed to buy another copy.  I waited for a human, and then told the human the same 11 sets.  The human gave me back a different 11 sets of numbers to fill in, and things worked OK. 

    If LimpMicro wanted to be customer-friendly, they would have allowed this option as an online button when I tried to install the first time, instead of putting me through 3 days of pain and a complicated 10 minute phone call.  Instead, they wanted to keep the call center busy talking to honest users like myself.
    Tuesday, July 10, 2007 9:14 PM
  • Poiuy,

     

    We are glad everything worked out fine. Should you ever have problems in the future please rund the diagnostic test and provide us with the results here in the forum. This allows us to analyze your particular situation and provide a quicker solution. Take care and have a great week :-).

     

     

    Regards,

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 10, 2007 10:10 PM
  • same issue just happened with my other pc. but calling them in works perfectly. Any idea why we have to call them in and why online activ doesnt work?
    Tuesday, July 10, 2007 10:55 PM

All replies

  • Same here.  LimpMicro won't let me update because the "valid" copy is on the dead hard drive.
    Tuesday, July 10, 2007 2:45 AM
  • any idea why it doesn't work? i just checked if the sticker was genuine or not and it says it is.
    Tuesday, July 10, 2007 2:50 AM
  • MattatHome,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 10, 2007 2:56 PM
  • Poiuy,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, July 10, 2007 2:56 PM
  • 1. :

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-69KJY-2GVJY-PGYWB
    Windows Product Key Hash: +XDsVjm41wnA/84K5kg/3wikZHA=
    Windows Product ID: 55277-OEM-2162073-09544
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {D7208B80-D0D7-49E4-A760-F37BBDAAB822}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D7208B80-D0D7-49E4-A760-F37BBDAAB822}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PGYWB</PKey><PID>55277-OEM-2162073-09544</PID><PIDType>3</PIDType><SID>S-1-5-21-1547161642-1979792683-682003330</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M35X</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.90</Version><SMBIOSVersion major="2" minor="31"/><Date>20050323000000.000000+000</Date></BIOS><HWID>F22A3907018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    2. The COA is windows Home Edition. it Says TOSHIBA (computer manufacter) in black lettering

    Tuesday, July 10, 2007 5:45 PM
  • MattatHome,

     

    As far as I can tell you should be able to do a Telephonic Activation.  See the details at http://support.microsoft.com/kb/307890

     

    Note that for your Toshiba's Product key on its CoA, automatic online activation is disabled, which will require that you do a Telephone Activation. To do so, rerun the Activate Windows Wizard and select "Activate my product using the telephone".  Follow the phone prompts.

    If the automated telephone activation is not accepted, you will be offered the option to speak with a live activation representative.  Choose that option.  You may need to explain to the rep that you are using a systembuilder/OEM CD to install XP on your Toshiba because you do not have the Toshiba recovery solution available to you.  The rep will ask a few questions for the purpose of confirming that you are still using your license for XP in accordance with the EULA.  If this is confirmed, the rep will issue an activation code for you to enter into the Activation Wizard.

     

    Post back to tell us how it went

    Tuesday, July 10, 2007 6:46 PM
  • Wow! Thanks a ton! now my computer is fully activated and can get Windows Update. The telephone call was really simple, i had talked to a machine the whole time and it went by quick Smile. The only problem is that you had to keep on saying "Go On" like 6 times.
    Tuesday, July 10, 2007 7:00 PM
  • MattatHome,

     

    Glad to see you're up and running again!

    Tuesday, July 10, 2007 7:09 PM
  • Please follow the guidance Dan offered. Please provide your diag results in this post. Thank you

     

     

    STephen Holm, MS

    Tuesday, July 10, 2007 7:36 PM
  • Did the telephone call-in thing.  Told the computer the 11 sextets of numbers, and that I was trying to reinstall after a hardware failure.  The computer voice said I needed to buy another copy.  I waited for a human, and then told the human the same 11 sets.  The human gave me back a different 11 sets of numbers to fill in, and things worked OK. 

    If LimpMicro wanted to be customer-friendly, they would have allowed this option as an online button when I tried to install the first time, instead of putting me through 3 days of pain and a complicated 10 minute phone call.  Instead, they wanted to keep the call center busy talking to honest users like myself.
    Tuesday, July 10, 2007 9:14 PM
  • Poiuy,

     

    We are glad everything worked out fine. Should you ever have problems in the future please rund the diagnostic test and provide us with the results here in the forum. This allows us to analyze your particular situation and provide a quicker solution. Take care and have a great week :-).

     

     

    Regards,

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 10, 2007 10:10 PM
  • same issue just happened with my other pc. but calling them in works perfectly. Any idea why we have to call them in and why online activ doesnt work?
    Tuesday, July 10, 2007 10:55 PM
  • I'm having the same problem here...

    The online activation didn't work, neither did the automated phone call..

     

    here goes the report from the diagnostic tool.

     

    Thanks for your help.

    Paulo

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-Y4244-JJVK3-QDJHM
    Windows Product Key Hash: mSVIhfF8uGl31SshrhFMCCeXmq0=
    Windows Product ID: 76477-OEM-2167401-41088
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {C861958E-6D74-4FB3-8571-475ADCAE98D1}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C861958E-6D74-4FB3-8571-475ADCAE98D1}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QDJHM</PKey><PID>76477-OEM-2167401-41088</PID><PIDType>3</PIDType><SID>S-1-5-21-1275210071-1960408961-725345543</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A105</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.90   </Version><SMBIOSVersion major="2" minor="34"/><Date>20060602000000.000000+000</Date></BIOS><HWID>529E3807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Sunday, July 22, 2007 3:40 AM
  • Paulim,

     

    Rerun the Activation Wizard and try to telephone activate.  If you are rejected by the automated system, choose the option to speak with a live activation rep.

    Monday, July 23, 2007 1:54 PM
  • Paulim,

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free

    number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you

    are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine

    .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

     


     

    Monday, July 23, 2007 7:57 PM