Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
media player 11 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    i have just downloaded media player 11 and it asked me to validate my

    windows i did that but the media player

     still wont work

     

     

    Friday, July 27, 2007 12:01 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Shawty-snapin,

     

    Right now, your Dell Dimension 4600 computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, WRKJB-YKRFQ-XVK98, you will see that it is a very "popular" VLK with more than a dozen other posters having submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer.

    Luckily, the solution to your problem is simple.

    If the Certificate of Authenticity on your computer is for XP Pro, you can try to use the Product Key Updater Utility to change the Product Key to the genuine PK on the COA.  Here is a link to the utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     If the Certificate of Authenticity is for XP Home, Media Center, or Tablet Edition, use the recovery solution supplied by Dell (Dell PC Restore by Symantec) to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Home, Media Center or Tablet.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the user partition of the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

    Monday, July 30, 2007 2:15 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Rakaya,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friday, July 27, 2007 5:46 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Rakaya,

     

    Curious what exactly happened? Did you receive any error codes? Please run the diagnostic test and post the results back in this post. In turn we will analyze the output and provide a solution. Take care and have a super weekend.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Saturday, July 28, 2007 12:30 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23356
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {A81CA581-3C56-4FDB-B1F8-448BBF251AEA}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A81CA581-3C56-4FDB-B1F8-448BBF251AEA}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23356</PID><PIDType>1</PIDType><SID>S-1-5-21-1078081533-1935655697-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4600i              </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20031106000000.000000+000</Date></BIOS><HWID>F11832E701848043</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57409</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, July 29, 2007 2:39 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Shawty-snapin,

     

    Right now, your Dell Dimension 4600 computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, WRKJB-YKRFQ-XVK98, you will see that it is a very "popular" VLK with more than a dozen other posters having submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  please note that the mgadiag utility is identifying your installation of Office 2003 Pro as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Pro installation from your computer.

    Luckily, the solution to your problem is simple.

    If the Certificate of Authenticity on your computer is for XP Pro, you can try to use the Product Key Updater Utility to change the Product Key to the genuine PK on the COA.  Here is a link to the utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     If the Certificate of Authenticity is for XP Home, Media Center, or Tablet Edition, use the recovery solution supplied by Dell (Dell PC Restore by Symantec) to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Home, Media Center or Tablet.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the user partition of the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

    Monday, July 30, 2007 2:15 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Rakaya,

     

    Have you had a chance to run the diagnostic test? We can provide guidance when you provide the results.  Thank you

     

     

    Stephen Holm, MS

    Monday, July 30, 2007 9:49 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

     

    Shawty,

     

    Dan was spot on. Right now you do have options. You can submit a piracy report. This would benefit you as well as other and future customers from becoming a victim. You may be eligible for free software if you have high quality counterfiet discs. 

     

    We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab evaluate EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

    Also you may contact Dell and request recovery software which originally came with the PC at the time of purchase.

     

    Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

    I have included their contact information here for your convenience:   800- 624-9896

     

     

    http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=False  http://www.supportforyourpc.com/tools/get_article.asp?aid=1293

     

     

     

    Thank you and have a great week.

     

     

    Stephen Holm, MS
    WGA Forum Manager

    Monday, July 30, 2007 9:57 PM