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Office Student - validated and activated yet can't download Excel templates RRS feed

  • Question

  • I have wasted valuable time trying to download an Excel template from MS Office Online. 

    I have a valid copy of MS Office Home and Student from Best Buy.  To my knowledge, the suite has been validated and activated.  I still cannot download a template. 

    Once in Excel, I click "New".  I then select the template I want to download from MS Office Online.  I am then prompted about MS Office Genuine Advantage.  I then click "Continue" and then click "Get Genuine" at the next window prompt.  It takes me to the Internet and then returns "Validation Successful".  Nothing happens from there.  I go back to Excel to get my template and the process repeats.  I have also activated the software and now receive a prompt that stating "This software has already been activated".

    When I go to the "About" screen, the product identification is different from that on the software packaging.  This computer (Vista Home Premium) did/does have a trail copy of MS Office on it prior to my installation of MS Office and Student.

    Please help as I have wasted substantial time trying to solve this.  I have more important things to do than fight with software to get it to do what it is supposed to do.

    RainMan

    edit:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {86752680-E0E4-4404-B4B3-79C91CD90B54}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{86752680-E0E4-4404-B4B3-79C91CD90B54}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1467430682-3113012496-1921689001</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN28WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20080312000000.000000+000</Date></BIOS><HWID>8B333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BDD8D0F5B55EF1E</Val><Hash>SpYB6bno/ctSNLN4lJrGme9/uRs=</Hash><Pid>81602-911-1040781-68564</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    • Edited by Rain_Man Monday, August 4, 2008 6:13 PM eidt
    Monday, August 4, 2008 4:12 PM

Answers

  •   Rain_Main,

    Which version is the trial version? Please remove the trial version of Office and revalidate here at :http://www.microsoft.com/genuine/
    and click on Validate office.

    For help on removing office 2007 version (trial) please go here for instructions (if add/remove doesn't uninstall successfully):
    http://support.microsoft.com/kb/928218

    Lori MS

    Lori MS
    • Marked as answer by Lori MS Monday, August 4, 2008 10:06 PM
    Monday, August 4, 2008 7:39 PM
  • Rain_Main,

    The trial version of Office will show up in the add/remove program, but if it is not there, then there is a tool that extracts remnants
    of the trial version of office for Microsoft.  One way to see if a program is a trial version is if you go to Help and About on the Office Suite in question.

    Thank you for visiting the Office Genuine Advantage forum,

    Lori MS

    Lori MS
    • Marked as answer by Stephen Holm Monday, August 4, 2008 10:05 PM
    • Marked as answer by Lori MS Monday, August 4, 2008 10:05 PM
    Monday, August 4, 2008 9:43 PM

All replies

  •   Rain_Main,

    Which version is the trial version? Please remove the trial version of Office and revalidate here at :http://www.microsoft.com/genuine/
    and click on Validate office.

    For help on removing office 2007 version (trial) please go here for instructions (if add/remove doesn't uninstall successfully):
    http://support.microsoft.com/kb/928218

    Lori MS

    Lori MS
    • Marked as answer by Lori MS Monday, August 4, 2008 10:06 PM
    Monday, August 4, 2008 7:39 PM
  • Uninstalling the trail copy solved the problem.  Thanks for the assistance.

    Another question:  How come Vista/Office can't decipher the difference between a purchased copy and a trail copy?  As stated, I had both on my machine.  Seems to me this was a lot of mickey mousing around for nothing.  I think MS should be smart enough to know the difference.

    RainMan
    Monday, August 4, 2008 8:41 PM
  • Rain_Main,

    The trial version of Office will show up in the add/remove program, but if it is not there, then there is a tool that extracts remnants
    of the trial version of office for Microsoft.  One way to see if a program is a trial version is if you go to Help and About on the Office Suite in question.

    Thank you for visiting the Office Genuine Advantage forum,

    Lori MS

    Lori MS
    • Marked as answer by Stephen Holm Monday, August 4, 2008 10:05 PM
    • Marked as answer by Lori MS Monday, August 4, 2008 10:05 PM
    Monday, August 4, 2008 9:43 PM
  • I am experincing the same problem. I have not installed a trial version and reinstalled office 2007 again, the problem remains.
    Ronald
    Friday, August 22, 2008 11:23 AM
  • what can i do?
    Ronald
    Friday, August 22, 2008 11:24 AM
  • Ronaldlau,

    You can:

    1.  Start your own thread!

    2.  Follow this advice:  http://forums.community.microsoft.com/en-US/genuineoffice/thread/a44e7de4-f650-4d0c-9301-1d43202a6206
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 22, 2008 3:40 PM