locked
Had many validations done but I keep seeing message that my system is not having genuine windows and freezes regulary RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-QT489-6VCV8-CHD9Q
    Windows Product Key Hash: xFJ4U4bBVXQE8cM562K1LmAiy4Q=
    Windows Product ID: 00359-OEM-9820225-88536
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BFAE1BF9-0A30-4940-91DE-CDD1E71C4889}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BFAE1BF9-0A30-4940-91DE-CDD1E71C4889}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CHD9Q</PKey><PID>00359-OEM-9820225-88536</PID><PIDType>8</PIDType><SID>S-1-5-21-3661697733-3198295932-68800194</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1B</Version><SMBIOSVersion major="2" minor="7"/><Date>20111005000000.000000+000</Date></BIOS><HWID>38A93707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-202-288536-02-1033-7601.0000-2632012
    Installation ID: 019891261596144652626826822124655092702906890523944000
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CHD9Q
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 10/13/2012 11:57:56 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 8:22:2012 16:06
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEAln2Spv4f6JgwQyTUWOqA8Ph84I+GvqDloeUucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      INSYDE 
      FACP   HPQOEM  SLIC-MPC
      HPET   HP      INSYDE 
      BOOT   HP      INSYDE 
      MCFG   HP      INSYDE 
      ASF!   HP      INSYDE 
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HP      INSYDE 
      ASPT   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 

    Saturday, October 13, 2012 3:11 PM

Answers

  • There's your problem, then.

    You CANNOT run two anti-virus products at the same tome - they WILL conflict and cause system lockups.

    You need to uninstall either Avast or MSE (my preference would be to keep MSE)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 14, 2012 11:19 AM
    Moderator

All replies

  • Your Windows is licensed.

    License Status: Licensed

    Download the disk diagnostics for your hard drive and see if there is a problem there.  Windows Activation Technology would not cause your system to freeze.  Also run several anti-malware tests.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Sunday, October 14, 2012 2:02 AM
    Answerer
  • Thank you. Checked. no disk errors and i use Avast internet security and microsoft security essentials, is there another way to check for malwares?
    Sunday, October 14, 2012 10:21 AM
  • There's your problem, then.

    You CANNOT run two anti-virus products at the same tome - they WILL conflict and cause system lockups.

    You need to uninstall either Avast or MSE (my preference would be to keep MSE)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 14, 2012 11:19 AM
    Moderator
  • Many thanks. The issue started long before I added the MSE. As a matter of fact , the MSE was added after the validation exercise and microsoft said that as a reward for using a genuine windows, that I should get the MSE.

    Twice, I have had to reinstall windows from the recovery disk.

    Sunday, October 14, 2012 11:28 AM
  • Why have you had to reinstall?

    Have you now uninstalled either Avast or MSE?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 14, 2012 12:00 PM
    Moderator
  • I have removed MSE
    Sunday, October 14, 2012 12:03 PM
  • Good - that should spped things up and reduce the chances of any lockups.

    You should repost any further problems to the Windows Answers forums here...

    http://answers.microsoft.com/en-us/windows


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, October 14, 2012 12:19 PM
    Moderator