Gateway laptop windows 7 not genuine!

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  Hello,

  I am helping a friend with a Gateway laptop that his family bought that came preinstalled with windows 7.  The desktop shows in the lower right corner that this copy of windows is not genuine. 

  I have run the MGA Diagnostics tool and the results are as follows:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80070005
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {DB8C1D85-CEB0-4863-A2B3-AF79B0205587}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 102
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{DB8C1D85-CEB0-4863-A2B3-AF79B0205587}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2868031687-2542432534-128082859</SID><SYSTEM><Manufacturer>Gateway         </Manufacturer><Model>NV53A           </Model></SYSTEM><BIOS><Manufacturer>Gateway         </Manufacturer><Version>V1.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100601000000.000000+000</Date></BIOS><HWID>ED403607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
  Error: 0x46

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: N/A
  HealthStatus: 0x0000000000000000
  Event Time Stamp: N/A
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GFy1eAREDOCwVT5qpRMueZq6kXECPDbAu4YeQ==

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   ACRSYS  ACRPRDCT
    FACP   ACRSYS  ACRPRDCT
    HPET   ACRSYS  ACRPRDCT
    BOOT   ACRSYS  ACRPRDCT
    MCFG   ACRSYS  ACRPRDCT
    SLIC   ACRSYS  ACRPRDCT
    SSDT   AMD     POWERNOW

  Any help that could be given to clear up this issue would be an early Christmas present for them!

  Thank you and Happy Holidays

  Jeff

  Thursday, December 20, 2012 2:29 AM