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windows live one care RRS feed

  • Question

  • I purchased windows live one care a couple of months ago, my computer keeps saying the program has expired and I am at risk.  Why when it is good for one year would this happen and what do I need to do????  It also says update virus and spyware, again urgent and at risk.
    Any suggestions, not very computer savy.
    • Moved by Carey FrischMVP Monday, July 6, 2009 5:13 PM Moved to proper category. (From:Windows Vista Validation Issues (Windows Vista))
    • Changed type RickImAPCModerator Friday, July 10, 2009 4:57 PM
    • Moved by RickImAPCModerator Friday, July 10, 2009 5:07 PM (From:Windows Live OneCare General)
    Saturday, July 4, 2009 1:47 PM

Answers

  • Hello Antoniertta,

    My apologies for the delayed response, your thread was converted from General Discussion to a Question. I'd start first by getting some assistance for your subscription issue, then when that is resolved, I would post a new thread for your updating issue in the AntiVirus/AntiSpyware forum. Below is an response from Steven Boots which should be very helpful. This was given to another user who had a similar issue.
    Rick

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, July 10, 2009 5:33 PM
    Moderator