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    My account is telling me that I need to renew my subscription but my subscription is not over until May 22, 2008.  Your website indicates:

     

    The OneCare Advantage

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    Unlimited, 24/7 phone, e-mail, and chat support

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    Automatic version and feature upgrades for as long as you keep your subscription active

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    Continuous technology improvements to combat emerging threats

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    Coverage on up to three PCs (with a one-year subscription)

     

    I have yet to find a telephone number to contact someone and there is nothing in the live help to support this issue.  I sent an email to Windows Live One Care Support three days ago and am still waiting for a response.  I currently have no coverage and want it reinstated for the remainder of my subscription.  I find it very disturbing that I cannot contact anyone regarding my account and that no one will contact me.

    Sunday, December 30, 2007 10:20 PM

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    Check your PC date and time. Verify the status of your subscription at http://billing.microsoft.com

    Are you getting the renewal warning from inside OneCare?

    With the weekend and the holidays, there may be a delay in a response from support, depending on your region, but if you don't hear back tomorrow, Monday, submit another support case and check your junk mail/spam settings to make sure that you aren't losing the response.

     

    -steve

    Monday, December 31, 2007 4:42 AM
    Moderator