Can't Find 25 Characters for Access Key RRS feed

  • Question

  • I have Windows XP Media Center Edition 2005 and I had my computer cleaned after having several viruses.  Now when I try to do anything, like download files, or even use my printers, it's asking me to register my Windows XP and enter a 25 digit registration key located on the box or CD cover.  The box I no longer have and the CD cover must be the wrong one, because it does not have 25 digits.  Is there any other way to find the registration number?  I have the CD, the booklet it came with, and a plastic CD cover with 7 numbers at the top and 12 numbers and letters underneat the barcode.  How can I find my 25 digit registration number?  I can't seem to use all of my programs without doing this.  Thank you.
    Wednesday, September 10, 2008 8:14 PM


All replies

  • Okay...I found the registration key but it's not correct and the Windows program says it's a 2003 program.  So now I don' t know what I'm doing at all.
    Wednesday, September 10, 2008 8:25 PM
  • CleveronMain,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  The purpose of this forum is the support of the Windows Genuine Advantage (WGA) program. Virus issues are off topic. However I do understand that your issue is in regards to finding your lost product key. The following link may or may not help you too.


    Unfortunately "Product Key location" requests are also out of scope for the Windows Genuine Advantage (WGA) program forum.  In an attempt to assist you, I can verify that there is not an avenue to see or get your product key from a computer. There are 3rd party applications available that would allow an end user to do this. We are unable to recommend any of them since it would be against our policy. A well phrased search in your favorite search engine should provide you the appropriate means.

    Thank you for visiting the WGA program forum.

    Rick, MS

    • Marked as answer by RickImAPC Wednesday, September 10, 2008 8:45 PM
    Wednesday, September 10, 2008 8:45 PM
  • Cleveronmain,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 11, 2008 3:00 AM