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My sealed in box with hologram sticker and hologram disks purchased from reputable vendor is "Not Genuine" RRS feed

  • Question

  • I recently purchased a New In Box, Sealed, with COA MS Office Professional 2007.  After installing, I am getting "Not Genuine" messages on all the software.

    Diagnostics:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PV3M7-M82J8-K3KDD
    Windows Product Key Hash: 7QKvtd7DIOEe2aOjZN7PmtQNrZg=
    Windows Product ID: 55274-640-1653695-23215
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A8AE4B8E-CA46-4F9B-95AD-C5786C8365A3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A8AE4B8E-CA46-4F9B-95AD-C5786C8365A3}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K3KDD</PKey><PID>55274-640-1653695-23215</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-796845957-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP dc5000 uT(PB465A)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B0 v1.00</Version><SMBIOSVersion major="2" minor="3"/><Date>20040212000000.000000+000</Date></BIOS><HWID>93F130E701846072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1F02ED860BB7586</Val><Hash>/lTUq7eo1pwuQiAA2P93pDYZoDg=</Hash><Pid>89409-707-5251161-65973</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 564A:Compaq Computer Corporation|160BF:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|F2AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|F2AB:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, April 28, 2010 12:27 AM

Answers

  • Hello c_baylie,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    The Office Professional Plus 2007 installed on your HP computer is an edition of Office that is normally  sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubelshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case, especially if all of the materials you have say Office Professional 2007 yet what was installed is Office Professional Plus 2007.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    Also, please take note of the Windows section of the mgadiag report:

    Windows Product ID: 55274-640-1653695-23215
    Windows Product ID Type: 1
    Windows License Type: Volume

    The installation of Windows XP Pro on your HP computer is also a Volume Licensing edition of Windows.  While the installation is reporting as Genuine, it is only Genuine if your use of this Volume License for Windows is (just like Office above) in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft.  If you are an individual user, you do not have the right to use the installed Volume License.  Please have a look on your computer's case or bottom to see if there is a Certificate of Authenticity (CoA).  If so, that means the computer is licensed to run the version and edition of the Windows operating system that is described on the CoA.  Please post back to let us know what that is (but do not post the product key itself).


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    Wednesday, April 28, 2010 7:33 PM

All replies

  • Hello c_baylie,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    The Office Professional Plus 2007 installed on your HP computer is an edition of Office that is normally  sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubelshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case, especially if all of the materials you have say Office Professional 2007 yet what was installed is Office Professional Plus 2007.

    Your first course of action is to confront your seller with this information and demand a full refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    Also, please take note of the Windows section of the mgadiag report:

    Windows Product ID: 55274-640-1653695-23215
    Windows Product ID Type: 1
    Windows License Type: Volume

    The installation of Windows XP Pro on your HP computer is also a Volume Licensing edition of Windows.  While the installation is reporting as Genuine, it is only Genuine if your use of this Volume License for Windows is (just like Office above) in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft.  If you are an individual user, you do not have the right to use the installed Volume License.  Please have a look on your computer's case or bottom to see if there is a Certificate of Authenticity (CoA).  If so, that means the computer is licensed to run the version and edition of the Windows operating system that is described on the CoA.  Please post back to let us know what that is (but do not post the product key itself).


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    Wednesday, April 28, 2010 7:33 PM
  • I am using this software in association with my small business, with multiple workstations and employees.  I used to have an IT professional and I am certain that the COA and my operating system are from a Volume License, match, and are installed properly.  The sticker is on the top of the case, not the bottom, but I'm sure pretty sure that doesn't matter.  It says "Windows XP Professional."  I'm not quite sure what else the 'that' you are asking for might be.   

    My business has gotten significantly smaller, so I no longer have an IT professional, nor are volume licences the way to go for me, thus the purchase of a one-of (or so I thought) Office pack.

    When I looked at the COA sicker on the top of the Office box a little closer, I did see some things that made me think that it might be a very good counterfeit.  The cutout for the hologram thread is a little too clean, the words on the hologram thread don't match what the website says, and one of the three bar codes is on a pink background - that doesn't match the website example either.  But if this is a counterfeit, it is a very high grade one, and I am confident that I will qualify for that replacement.  Since my first posting I have initiated all the recourses you suggest - contact the vendor, paypal, and looked at the Office Complimentary offer.  I will finish pursuing the vendor and paypal before I go for the Office offer.

    Thank you for your assistance. 

    Thursday, May 6, 2010 3:19 PM
  • Hello c_baylie,

    The "that" was an inquiry about what operating system is described on the CoA on the computer.

    From what you posted, it sounds like your former IT professional had a good understanding of Microsoft licensing.  The operating system volume licenses that your company has are upgrade licenses, so it is a requirement that each computer have a "base" or "original" license (as shown by the CoA affixed to each computer) which is then upgraded by your Windows volume license.  In the context of your cirumstances, it would appear that the IT professional acquired the volume licenses to simplify and streamline administration and deployment of multilple workstations.  That's a standard "best practice" in the IT field :-)

    If you ever need to confirm the status of your organization's volume license(s), this Microsoft web site should be of assistance:  http://www.microsoft.com/licensing/ and click the "Contact a Licensing Specialist" link.

    If any other workstations are running nongenuine Office, please take note that the Office Genuine Offer allows you to order up to five reduced-price copies of Office to replace any nongenuine Office software you may have, other than the one allowed under the Complimentary Offer.

    Unlike Windows, Office licenses purchased thru Volume Licensing are not required to be upgrade licenses, so mathematically it can make sense to purchase Office thru the Volume Licensing program rather than as individually packaged retail product if you need more than say 5-7 copies.  You are allowed to mix-n-match editions, too.

    One last note, please be aware of the fact that a purchase of (presumably Genuine!) Office 2007 from eBay sellers is not considered by Microsoft to be a qualifying purchase of Office 2007 that will allow you to take advantage of the Office Technology Guarantee as described in the link in my signature below.  For the purposes of the Technology Guarantee, Microsoft does not consider eBay sellers to be "authorized retailers" as described in the Office Technology Guarantee FAQ here:  http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-faq-HA101812304.aspx?redir=0  Quote, "secondary purchases such as those on eBay or Craigslist are not eligible for the Office 2010 upgrade." 


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97

    Friday, May 7, 2010 1:24 AM