Computer saying my copy of windows is not genuine but it is! RRS feed

  • Question



    I read on another forum to post my problem here and copy the information below to you.....

    Recently my computer has been telling me that my copy of windows is not genuine.  The thing is I received my computer brand new from my university in 2003, and I have all the original disks including the microsoft office xp, which show the genuine product keys etc.

    How do I get my copy accepted by microsoft so I can access software updates?  I desperately need to update my media player because I'm getting so sound but I can't get the updates without having a genuine disk........which I DO....aaaaagggghhhh!!!

    Any help much appreciated,




    WGA Diagnostic Data (1.5.0530.2):
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-KRKWQ-HWQ4C-RF8CQ
    Windows Product Key Hash: /FN+/MC1fc3Eq6oXFyV8E2gLV0M=
    Windows Product ID: 55274-644-8091692-23454
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: DFFBJTD
    ID: c9a193b6-c381-4442-836a-95ee073b6829
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>c9a193b6-c381-4442-836a-95ee073b6829</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RF8CQ</PKey><PID>55274-644-8091692-23454</PID><PIDType>1</PIDType><SID>S-1-5-21-1708537768-1957994488-854245398</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 1310</Model></SYSTEM><BIOS><Manufacturer>Insyde Software</Manufacturer><Version>3A21</Version><SMBIOSVersion major="2" minor="3"/><Date>20030611000000.000000+000</Date></BIOS><HWID>C27D3D07018400CA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17346</Pid></Product></Products></Office></Software></GenuineResults> 

    Friday, July 7, 2006 5:48 PM


  • Catt:


    The copy of Windows on your computer is for XP Pro, not Home. You'll need to reinstall the operating system to revert to your purchased copy of XP Home.


    Also, your copy of Office is not genuine. I would suggest contacting the IT dept to remedy the issue.


    -phil liu

    Friday, July 7, 2006 6:36 PM

All replies


    Also I have just checked and I have the certificate of authenticity on the bottom of my laptop and I also have the microsoft windows xp home edition booklet that came with it.




    Friday, July 7, 2006 5:57 PM
  • Catt,

    COA for XP Home, but XP Pro installed.

    Change back to XP Home and all will be right again.

    Office Status=114 means your copy of Office is nongenuine, too.

    Friday, July 7, 2006 6:36 PM
  • Catt:


    The copy of Windows on your computer is for XP Pro, not Home. You'll need to reinstall the operating system to revert to your purchased copy of XP Home.


    Also, your copy of Office is not genuine. I would suggest contacting the IT dept to remedy the issue.


    -phil liu

    Friday, July 7, 2006 6:36 PM
  • Hi

    Thanks very much for your quick replies guys


    Sorry to sound daft but I really don't know much about computers......how do I reinstall the operating system? Or reinstall the home edition? 

    Also, re my copy of office.  Again, reiterating that I don't know much (read...anything) about computers........is windows xp a different thing altogether from office?  How come I have the original office disk and folder if it's not genuine?  I've also just found an office xp small business disk as well.  They certainly look legit etc.

    My ex set up the pc, put more memory in it etc so I suppose anything's possible.


    Thanks again guys, you're help is very much appreciated,


    Friday, July 7, 2006 8:45 PM

    Have just checked out the gallery for info on high grade counterfeit software....as far as I can see my copy is legit.  The microsoft logo changes to genuine when tilted and the hologram is lasered on, not just stuck on.

    The only thing I can think of is that my ex maybe upgraded using illegal software? ie the disks I have sitting in front of me aren't the ones that are actually installed?


    Friday, July 7, 2006 8:54 PM
  • Catt,

    That is the most likely explanation, someone wanted to upgrade legitimate software that came with the computer to more powerful or more full-featured versions, and they did so with Volume License editions of both XP and Office.

    The computer came with XP Home, and someone used an unauthorized copy of XP Pro Volume Licensing Edition to install XP Pro.

    The computer presumably came with Office XP Small Business Edition, and someone wanting additional Office programs installed a Volume Licensing edition of Office XP Pro with Front Page.

    In both instances, returning to the correct software will no doubt cure the "software counterfeiting" messages.

    Here's how to do a clean installation of XP:  http://www.michaelstevenstech.com/cleanxpinstall.html

    The Notifications Tool uses the blanket term "software counterfeiting," but the reality of the situation is that XP installations are flagged as being nongenuine due to an actual counterfeit copy being used, but more often it seems that the term "unauthorized installation" might be a better fit, where it was a real MS CD being used to install, but that it wasn't supposed to be installed under these particular conditions.

    Saturday, July 8, 2006 4:45 AM

    Oooooh Dan, you're a wee star!  I did as suggested and am now the proud owner of a legally operating laptop...whooo hooo!


    Thank you very much for your time and effort.....much appreciated.


    It seems they really did mean it when they said crime doesn't pay.........



    Saturday, July 22, 2006 1:47 PM
  • Catt,

    Glad you're "legal" again

    Saturday, July 22, 2006 3:07 PM
  • i have a genuine key too but i am running two computers off the same key and just found out that this cannot be done.....

    so first of all do i need to wipe one computer to validate the other one?

    otherwise do i have alternative options?


    Saturday, July 22, 2006 5:07 PM