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WGA Diagnostic Data RRS feed

  • Question

  • WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23634
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    Download Center code: 7TM3V78
    ID: 0dc3ce6c-d467-480c-a47c-2690a3b4f82c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>0dc3ce6c-d467-480c-a47c-2690a3b4f82c</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23634</PID><PIDType>1</PIDType><SID>S-1-5-21-1993962763-515967899-725345543</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>V3.8</Version><SMBIOSVersion major="2" minor="3"/><Date>20030729******.******+***</Date></BIOS><HWID>1CF23AEF01848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>72FC0F5EFF563A2</Val><Hash>Ly8BJ0cOK/w7qy23n4x1UmZt3GA=</Hash><Pid>54189-OEM-1693916-76401</Pid></Product></Products></Office></Software></GenuineResults> 

    Wednesday, July 12, 2006 3:20 AM

Answers

  • Maur29,

    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 6), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 1).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect to see Packard Bell and/or NEC.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    It's almost a certainty that your PB computer came with a version of Windows already installed on the computer and properly licensed to run on the computer.

    Wednesday, July 12, 2006 4:20 AM

All replies

  • Maur29,

    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 6), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 1).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect to see Packard Bell and/or NEC.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    It's almost a certainty that your PB computer came with a version of Windows already installed on the computer and properly licensed to run on the computer.

    Wednesday, July 12, 2006 4:20 AM
  • Thanks for your fast diagnose... 

    Hi, My pc crashed due to viruses... I put it in to be fixed by a "technician" and after about six month I got that WGA thing on my pc....(the technician put xp pro with the new product key on my pc.)   I rang the technician but he just told me it would cost to get fixed.  Before I got it fixed I had Windows xp home edition, which came with my pc.... I didn't receive any disks with my pc, that's why I had it put in to be fixed....It does have a COA on the side of the box...

    Windows XP Home Edition 

    NEC

    ******

     

    Thanks

    Wednesday, July 12, 2006 10:15 PM
  • Maur:

     

    You'll have to locate your replacement XP Home media to reinstall using the COA on the side of the computer, but it should be fine.

     

    -phil liu

    Thursday, July 13, 2006 12:28 AM
  • Maur29,

    Your story is much like many others posting here, they had a genuine installation of XP and when they sent it to a shop to be cleaned of viruses and spyware, it came back with a nongenuine copy of XP installed.

    Please contact Packard Bell tech support to see if you can obtain recovery/reinstallation CDs for your exact model of PB computer.  If you are able to get the CDs , you will be able to put the computer back the way it was when new and you will have no more problems with the Nongenuine notifications.

    Good Luck!

    Thursday, July 13, 2006 1:07 AM
  • Hi, thank you so much for your help I will try and get those cd's thank you....
    Thursday, July 13, 2006 1:13 AM
  • Maur29,

    You're welcome!

    Thursday, July 13, 2006 1:16 AM