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What to do about pirated software? RRS feed

  • Question

  • My laptop was stolen and I bought a refurbished one from a local shop. In making sure the OS was updated, I ran it through Genuine Advantage Validation and was told a valid license key was blocked. Running MGADiag.exe shows the following:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23705
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {DCD61282-8688-4500-ACBE-682F7B06F417}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCD61282-8688-4500-ACBE-682F7B06F417}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23705</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-1957994488-1202660629</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude D600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050629000000.000000+000</Date></BIOS><HWID>52C53F07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 18FF8:Dell Inc|18FF8:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I really don't want to be running pirated software. I bought and installed XP Professional for my desktop years ago. Can I install that, genuine, version on this laptop? What would you suggest I do?

    Thursday, July 15, 2010 4:33 PM

Answers

All replies

  • Unfortunately, your computer has an unauthorized Volume License version of Windows XP Professional installed.  In order to resolve this issue, please visit  Genuine Microsoft Advantage  and click on Validate Windows.  After validation fails, click on the Get Genuine button to learn how to acquire a WGA Kit.
    Carey Frisch
    • Proposed as answer by gubment cheez Thursday, July 15, 2010 5:04 PM
    Thursday, July 15, 2010 4:41 PM
    Moderator
  • Hello Ingrid,

    You can put the license for XP Pro you bought years ago onto this newly acquired laptop ONLY if said license is a full retail license that is no longer being used on any other computer.

    If the above mentioned license cannot be used, and assuming that your newly acquired Dell Latitude D600 laptop has a Dell Certificate of Authenticity (CoA) for Windows on it, a better alternative IMO would be to do two things:

    First, fill out the Dell change of ownership form here:  http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer

    Then, after giving the form a week or two to percolate thru the Dell system, request that Dell sell and send you backup discs by filling out this form:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Proposed as answer by Darin Smith MS Thursday, July 15, 2010 8:02 PM
    • Marked as answer by lngrid Thursday, July 15, 2010 9:48 PM
    Thursday, July 15, 2010 6:03 PM
  • Thanks, Carey, but when I go through validation, I don't see a "Get Genuine" button. The only button I see is the one to buy Window's 7, which won't run on this computer.
    Thursday, July 15, 2010 7:56 PM
  • Thanks for the response, Dan. I don't know who the original owner was, so would this work for me?
    Thursday, July 15, 2010 8:32 PM
  • To anyone in the future who finds an unauthorized operating system on your computer, here's what I did to find a solution:

    I followed Dan's advice and notified Dell of the change in ownership. Then I notified Microsoft of the piracy by calling 1 (800) RU LEGIT and reporting to them that

    Advance Micro Computers

    1547 Fulton Ave.

    Sacramento, CA 95825

    (916) 485-8300

    Was selling computers with unauthorized software on them on July 14, 2010.

    The Microsoft tech gave me the following number for Dell: 1 (800) 624-9896. I  called them and told them what happened. After verifying that I did, indeed, have the laptop I said I did, they sold me a legitimate copy of XP Service Pack 3 for $20.00. Easy-peasy lemon-sqeezey.

    Piracy sucks. And in these tough times, cheating companies and engineers, even out of a pittance, bites pathetically.

    Thursday, July 15, 2010 9:43 PM
  • Hello Ingrid,

    Nice to see that everything seems to have worked out in your favor, and much more quickly than I had expected :-)

    If the disc that Dell is sending out is their Operating System Reinstallation disc, then that will cleanly install the Dell standard installation for XP (whatever edition), but to get the drivers you can enter your laptop's service tag at support.dell.com to be taken to the page that has links to the exact driver downloads you'll need for the laptop.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, July 16, 2010 1:36 PM