Problem with software licensing. RRS feed

  • Question

  • Diagnostic Report (1.7.0069.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    ID: {BECB020D-74A1-42CD-BB16-A53069D108CC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox 3 Beta 4\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BECB020D-74A1-42CD-BB16-A53069D108CC}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-2909825427-2850415267-297905426</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1004   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080129000000.000000+000</Date></BIOS><HWID>2F323507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3C8CD0F8EEB3D86</Val><Hash>KnppB91aVTMuB4485Kg5Ckbsqog=</Hash><Pid>89388-707-1228447-65148</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Ok, so I have a problem, whenever I open my control panel it quickly flashes and dissappears. Also nothing happens when I check out my computer properties. I did a bit of research and found a out that the Software Licensing Service was causing the trouble. The temporary fix was to stop it, and then start it again. So, I want a permanent fix to this problem, can anybody help me????

    Thursday, April 10, 2008 9:36 PM


  • Hello the.nguyen.is,


      The symtoms that you describe do sound allot like, what we call, "Soft RFM" (Reduced Functionality Mode) but your Diagnostic Report does not show any Activation or Validation issues, so I do not believe the issue is being caused by Vista's Licensing Protection systems.


      The best way to confirm this is by installing Service Pack 1 for Vista. In SP1, "Soft RFM" has been removed from Vista's Licensing Protection systems. So, if you install SP1 and you no longer experiencing the issue, then you know it was actually caused by some sort of Licensing issue, that I did not see. But, if you still experience the issue, after installing SP1, you know the issue is not being caused by Vista's Licensing Protection systems and that the symtoms just happen to appear similar to "Soft RFM".


      If you do still experience the issue after installing SP1, I suggest going to http://support.microsoft.com for additional Vista support option.



    Service Pack 1 for Vista can be downloaded from http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en


    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, April 10, 2008 10:01 PM