locked
Activation and validation issues error 0xC004E003 RRS feed

  • Question

  • Hi,

    I have downloaded an update today and windows is asking me to activate  it.  I have been running this since last April with no issues, now it is telling me that the product key is not correct and that is unable to validate.

    The software was an upgrade from XP but I don't have any other documentation other than the product key.

    Your help will be greatly appreciated

    Cheers
    Alex

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {85EF2A3F-226A-4E0A-8A71-F54CF187E396}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): 00000000-8001B60B
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{85EF2A3F-226A-4E0A-8A71-F54CF187E396}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-2682535031-227634927-3339478940</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C300 (RT150EA#ABU)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20070309000000.000000+000</Date></BIOS><HWID>92320500018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>E92C4669C44D86</Val><Hash>LvQb0nY8MDMdmjStafo6ew7bKM8=</Hash><Pid>89388-707-2277881-65349</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Thursday, August 21, 2008 9:42 PM

Answers

  • Hello Alex,

      There is a discrepancy between what you describe and what your Diagnostic Report shows.

      First off, computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed ONLY in Vista, when it comes from the Factory. This key is installed on all Vista computers from that manufacturer and is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates.

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. This key is unique to your computer and is a valid product key, but should only be used in limited situations. The key must be manually activated, and you must Activate by Phone.

     

      In your Diagnostic Report, it shows "Windows License Type: OEM SLP". As I explained above, OEM SLP keys only come in computers that came with Vista Pre-Installed (from the factory). In addition, since you state that computer originally came with XP, the computer wouldn't have the necessary "special instructions" in the motherboard that would allow the OEM SLP key to self-activate.

      There is, however, a Vista OEM Activation Bypass Hack, out on the internet that, that uses a OEM SLP key and a specially crafted Driver that would fool Vista into self-activating, but Microsoft released Service Pack 1 for Vista, that disables that Hack.

      Now, I am NOT calling you a Pirate. All I am saying is that the OEM Activation Bypass Hack was used on your computer. Here is why I say that: 

    ~It's the only way for a computer that originally came pre-installed with XP to have an OEM SLP key, and still work.

    ~Your computer now has Service Pack 1 for Vista installed and you mention that your Vista stopped working after installing some updates (most likely after you installed SP1).

    ~There are other codes, in your Diagnostic Report, that suggest that the OEM Activation Bypass Hack was used.

     
      Here are some possible ways for the Hack to have come to be installed in your computer. (I have no idea which, if any, of these possibilities are, in fact, how this happened).

    ~Maybe you took your computer to a shop to have the Vista Upgrade installed and instead they installed the Hack.

    ~Maybe a person that has access to the computer, installed the Hack and claimed they installed the Vista Upgrade.

    ~Maybe you too your computer to a repair shop (or a friend) to be fixed and they installed the Hack as a "by the way I upgraded your XP to Vista".

    ~Maybe some other way that I can't think of at the moment.

     
      To resolve the issue I have described some of the available options to you:

    ~ Your computer may still be licensed to run XP. If there is a sticker on the side or bottom of the computer with an XP Product Key, you can Contact the Computer's Manufacturer and request a XP Restore Disk (shouldn't cost more the $25) and install XP back on the computer.

    ~ Purchase a Retail version of Vista and use the Product Key to return your Vista to Genuine.

    or

     ~ You can do nothing. You can continue to use that non-genuine Vista, but you will have to put up with waiting 15sec to login to windows (after each reboot), the desktop's background reverting to black each hour, the Non-genuine text on the desktop and only being able to download and install Critical windows updates.

     

    Hope this information has helped,
    Darin Smith
    WGA Forum manager


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Edited by Darin Smith MS Thursday, August 21, 2008 11:14 PM added some clarification
    • Marked as answer by Darin Smith MS Thursday, August 21, 2008 11:16 PM
    Thursday, August 21, 2008 11:04 PM