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WGA Diagnostic Data - Update Error Code 8070426 - Windows Vista! RRS feed

  • Question

  •  

    Can someone provide assitance with my Windows Vista Upddate problem??

     

    I downloaded the WGA Diagnostic Tool and ran it on my HP Pavillion dv9000 laptop...Here are the results:

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3BB7850E-4EBA-4F84-B3E5-863576654285}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: K:20080310084245404-M:20080308015152999-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3BB7850E-4EBA-4F84-B3E5-863576654285}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2306761704-1911965483-3555871402</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GL880UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.3A    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070719000000.000000+000</Date></BIOS><HWID>7F313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>E7958116703722</Val><Hash>Vbv2G+XqQLJj135t9H/MWBP6Jgo=</Hash><Pid>73102-OEM-5691356-15781</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAFJYOAEAAAAAYWECADAgAADZDwFG8YDIARhDs/4hWdo7Xkl9D+HKpnh0JiV9scmRAyaagZkmJu+C2OBk45xsgbu11gtljv5ZOBY3hlB6ccWFlfEC2sD/66KzAAe/i00btSbWiCuisHDWsEGnmR0ReJ9KlWCJouxq6PAIwHwHVMfvNauSbFvmaTCDPKtQZQFIQcDXIAwFGl6D9S/GUDYecePFRKM/leS97bxOVVm9fICZUkfHdDNbo725QzYM7NoLIP6BsYz9FHAia30CP0z0OYRuUWLuf4S5JTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

     

     

     

     

    Thanks for all your help!!

    Randy N

     

    Saturday, April 12, 2008 5:43 PM

Answers

  • Hello Randy,
     
      First off, I see from your Diagnostic Report that around March 8th your Vista suffered from a Mod-Auth Tamper event due to a Incompatible Program. Since that occured over a month ago (and hasn't occured again since) I assume that issue is not the same as the current problem, you are experiencing.
     
      In another portion of the Diagnostic Report, I see the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and, therefore, flages itself as Non-Genuine.
     
      The below are the Manual steps to Force Start the Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. ISo, in that case, I would suggest contacting Vista core support at http://support.microsoft.com
     
    If you have acces to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc
     
    If you do not have access to the Start button:
    1) Click the option that opens an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc
     
    Thank you,
    Darin Smith
    WGA Forum Manager
    Friday, April 18, 2008 9:11 PM

All replies

  • Your license for Windows Vista is genuine.  If you need assistance with a Windows Update issue, please post your inquiry to the Windows Update experts who frequent the Windows Update newsgroup:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

    Saturday, April 12, 2008 8:58 PM
    Moderator
  • Hello Randy,
     
      First off, I see from your Diagnostic Report that around March 8th your Vista suffered from a Mod-Auth Tamper event due to a Incompatible Program. Since that occured over a month ago (and hasn't occured again since) I assume that issue is not the same as the current problem, you are experiencing.
     
      In another portion of the Diagnostic Report, I see the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista is unable to confirm it's own Genuine status and assumes something (or someone) has tampered the Software Licensing Service and, therefore, flages itself as Non-Genuine.
     
      The below are the Manual steps to Force Start the Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger then just a Software Licensing problem. ISo, in that case, I would suggest contacting Vista core support at http://support.microsoft.com
     
    If you have acces to the Start button:
    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc
     
    If you do not have access to the Start button:
    1) Click the option that opens an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc
     
    Thank you,
    Darin Smith
    WGA Forum Manager
    Friday, April 18, 2008 9:11 PM