Test email working, but workflow -SendEmail not sending emails RRS feed

  • Question

  • CRM online, version  - 2013

    As ClickDimensions is having limitation to send email only to primary email, we have set up email configuration directly in CRM(Server side Synchronization).

    In DEV environment , I have added SendEmail task in Workflow and when workflow is triggered I got email.

    But in UAT, I  have set up EmailConfiguration in the same manner as DEV -When I tested outgoing email it is working fine -I got email. From Workflow  -I see that workflow succeeded but emails not sent out. [In the workflow log -I see status succeeded].

    Note: In DEV , ClickDimensions is not configured. In UAT ClickDimensions has been setup  -that is the only difference.

    Wednesday, December 7, 2016 5:55 PM