locked
Unsure whether or not I'm getting a false positive RRS feed

  • Question

  • I'm running Windows 7 on a used Dell Inspiron laptop that I bought from someone on Craigslist. After taking this laptop home, I found that it has a pretty serious hardware issue which causes the monitor to sometimes flicker and turn black. I only mention this to point out that I have every reason to doubt the scruples of the man who sold me this computer. I also checked the sticker under the battery compartment and saw that the original install was of Windows Vista, not 7. However, I've had this computer for four months now and only recently (within the last two weeks) started having this problem, and the day I started having it coincides roughly with the day I accidentally clicked on a link sent to me from a friend's email address after her account was compromised. This could be genuine, or it could be the result of some kind of malware, so I wanted to double check with the experts before I dropped $109 on an upgrade.

    Before running this report, I booted my computer in Safe Mode, and per the advice of a PC security page I Googled in re: this problem, ran rkill and MalwareBytes Anti-Malware on my computer. MBAM found one malicious file that was quarantined and deleted, but I'm still getting the WGA notifications.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {E872F30F-1251-4DFE-88B4-7BB573047364}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E872F30F-1251-4DFE-88B4-7BB573047364}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-709458885-1797539715-3904985376</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20081117000000.000000+000</Date></BIOS><HWID>8B893A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-2372012
    Installation ID: 022236315816068801149581994116523406085985007722294853
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 1/27/2013 10:18:47 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:27:2013 00:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAIAAQABAAAAAgABAAEAJJRWEWD9TjTaM0z9dg4oH96IVG3YwkyCKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   M09    
      FACP DELL   M09    
      HPET DELL   M09    
      MCFG DELL   M09    
      SLIC DELL   M09    
      SSDT PmRef CpuPm

    Sunday, January 27, 2013 4:06 PM

Answers

  • Unfortunately, the installed SLP OEM copy of Windows 7 Ultimate is counterfeit.  You'll need to reformat the hard drive and reinstall the original Windows operating system (Request Dell Backup Disks) or purchase a "Full Version" of genuine Windows 7 or Windows 8 and perform a "clean install".

    Carey Frisch

    Sunday, January 27, 2013 6:45 PM
    Moderator

All replies

  • Unfortunately, the installed SLP OEM copy of Windows 7 Ultimate is counterfeit.  You'll need to reformat the hard drive and reinstall the original Windows operating system (Request Dell Backup Disks) or purchase a "Full Version" of genuine Windows 7 or Windows 8 and perform a "clean install".

    Carey Frisch

    Sunday, January 27, 2013 6:45 PM
    Moderator
  • Carey,

    Thanks for your help. The counterfeit version I'm running is Windows 7 Ultimate. If I purchase Windows 7 Home Premium, will the change in software versions automatically reformat my hard drive?

    Sunday, January 27, 2013 11:25 PM
  • If you purchase a "Full Version" of Windows 7 Home Premium, you'll need to perform a "clean install".  Please see: How To Clean Install Windows 7

    Carey Frisch

    Monday, January 28, 2013 2:26 AM
    Moderator