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My windows activation stopped being valid a couple of days ago. RRS feed

  • Question

  • Here are the results of my Microsoft Genuine Advantage Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YFYGK-VW22B-YYK8R
    Windows Product Key Hash: 9XdKzXGuUnC1AgWHljgSZNe+NZ8=
    Windows Product ID: 00371-OEM-9043964-94419
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {500401B6-868D-4B93-9408-7241EA3EF59E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{500401B6-868D-4B93-9408-7241EA3EF59E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YYK8R</PKey><PID>00371-OEM-9043964-94419</PID><PIDType>3</PIDType><SID>S-1-5-21-3970847145-1540351980-1045527944</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Z400 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G3 v03.54</Version><SMBIOSVersion major="2" minor="6"/><Date>20111102000000.000000+000</Date></BIOS><HWID>24C23A07018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-439-694419-02-1033-7601.0000-0222014
    Installation ID: 020646627506193643215746297316926775398756553880436852
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YYK8R
    License Status: Initial grace period
    Time remaining: 31800 minute(s) (22 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 22/01/2014 8:00:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:24:2013 18:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAAABAAIAAgACAAAAAgABAAEA1gTQ/8yOMAnOcIbTQGrASH1CgFUG7XIxgig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM TYLSBURG
      FACP HPQOEM TYLSBURG
      HPET HPQOEM TYLSBURG
      MCFG HPQOEM TYLSBURG
      ASF! HPQOEM TYLSBURG
      TCPA HPQOEM TYLSBURG
      SLIC HPQOEM SLIC-WKS
      DMAR HPQOEM TYLSBURG
      SSDT INTEL PPM RCM 

    ***

    Is it possible that my Product Key was stolen?

    Thursday, January 23, 2014 1:05 AM

Answers

  • In that case you need to enter the Key from that sticker into the machine.

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 24, 2014 8:01 AM
    Moderator

All replies

  • Your Key appears to be valid - what confuses me is that it's a System Builder Key on a system that should probably have originally shipped with Windows 7 installed?

    Please attempt Operator activation...

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 23, 2014 8:08 PM
    Moderator
  • Hi,

    The Physical copy of Windows came with a Desktop Computer I bought on eBay back in 2011. The listing title was:

    HP Z400 Intel Xeon Windows 7 pro in Box never used Workstation Computer.

    So I guess this is a copy that originally came with the computer (I can send you a picture of the Original Box along with the Product Key Sticker that came with it if that's of any help).

    I never had any activation problems until now.

    Could you explain what is an "Operator activation" and how I'd go about doing it?

    Thursday, January 23, 2014 9:07 PM

  • Could you explain what is an "Operator activation" and how I'd go about doing it?

    I just did :)

    OEM System Builder licenses CANNOT be moved between computers - that's one of the reasons that they are so much cheaper than Retail licenses.

    Does this machine have a COA sticker attached? If so, for what version and edition of Windows is it valid?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Thursday, January 23, 2014 10:15 PM
    Moderator
  • Yes there is (If we are indeed speaking of a Microsoft Sticker on the tower that says "Certificate of Authenticity), it says Windows 7 Pro.
    Friday, January 24, 2014 12:37 AM
  • In that case you need to enter the Key from that sticker into the machine.

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 24, 2014 8:01 AM
    Moderator
  • Looks like it worked! I entered the roduct Key on the Microsoft Sticker from my Computer case and the activation was successful!

    So I'm dubious as to why my other product key does not work. Is it possible it was meant for another computer? Did I only received it to have an installation DVD?
    Friday, January 24, 2014 8:13 PM
  • The other Key is valid ONLY on the machine for which it was issued - OEM Keys cannot be transferred between computers.

    Glad that worked for you.

    Good luck


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 24, 2014 11:43 PM
    Moderator