Incoming email in CRM gets blank regarding

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  Hi everyone,

  I need suggestions or guidance on a issue as explained below:

  Scenario: When a email is send from MS CRM 2015 (IFD) either by user or a queue to customer, which has regarding field value. On the same email when customer replies back we see that email has blank regarding field.

  Email router configuration - Server Side Synch for both Incoming and Outgoing.

  Please let me know your valuable suggestions to get this resolved.

  Thanks in advance!!!

  Thursday, December 14, 2017 5:28 AM