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No DNS record SRV found / Cannot sign in Office Communicator RRS feed

  • Question

  • Hello, I still getting this message since the installation of Microsoft Office Communication Server 2007 Public Beta on the Office Communicator agent.

     

    "Cannot sign in to Communications Service because of a problem connecting to the server. Please try again or look  in the application Event Log for more information. If the problem persists, please contact your system administrator."

     

     

    and in the Application Event, I got this error message and ID :

    ID 1005

    Soruce : Communicator

    Message :

    Communicator was unable to locate the login server.  No DNS SRV records exist for domain labo.local, so Communicator was unable to login.
     
     Resolution:
     Please double-check the server name to make sure that it is typed correctly.  If it is correct, the network administrator will either need to use manual configuration to specify the login server's fully-qualified domain name (FQDN), or add DNS SRV records for the labo.local domain in order to allow automatic client configuration.  The DNS SRV records _sipinternaltls._tcp.labo.local, _sipinternal._tcp.labo.local and/or _sip._tls.labo.local may need to be configured if automatic configuration is desired.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    My domain name is labo.local and the name of my server is SRVTESTOCS.

     

    Do you have any idea of what I've done wrong?

     

    Many thanks in advance. Kindly Regards.

     

    David aka PoY

    Wednesday, May 30, 2007 12:56 PM

Answers

  • Hello PoY00ch,

     

    communicator is configured for automatic configuration. In this case you need to create the appropriate SRV records in DNS.

    In case you want communicator with automatic configuration fo the following as described in the Enterprise Edition and standard Edition Deployoment guide:

     

    To create a DNS SRV record

    1.       On the DNS server, click Start, click Control Panel, click Administrative Tools, and then click DNS.

    2.       In the console tree for your SIP domain, expand Forward Lookup Zones, and then right-click the SIP domain in which your Office Communications Server will be installed.

    3.       Click Other New Records.

    4.       In Select a resource record type, click Service Location (SRV), and then click Create Record.

    5.       Click Service, and then type _sipinternaltls.

    6.       Click Protocol, and then type _tcp.

    7.       Click Port Number, and then type 5061.

    8.       Click Host offering this service, and then type the FQDN of the Standard Edition Server.

    9.       Click OK.

    10.    Click Done.

    11.    After you have created the DNS SRV record, create a DNS A for each server FQDN and URL FQDN that is not the same as the server FQDN.

     
    In case you use Enterprise Edition the steps are the same except:
     
    8. Click Host offering this service and then type the FQDN of the pool
     
    Regards
     
    Athanasios
     
    Wednesday, May 30, 2007 1:20 PM

All replies

  • Hello PoY00ch,

     

    communicator is configured for automatic configuration. In this case you need to create the appropriate SRV records in DNS.

    In case you want communicator with automatic configuration fo the following as described in the Enterprise Edition and standard Edition Deployoment guide:

     

    To create a DNS SRV record

    1.       On the DNS server, click Start, click Control Panel, click Administrative Tools, and then click DNS.

    2.       In the console tree for your SIP domain, expand Forward Lookup Zones, and then right-click the SIP domain in which your Office Communications Server will be installed.

    3.       Click Other New Records.

    4.       In Select a resource record type, click Service Location (SRV), and then click Create Record.

    5.       Click Service, and then type _sipinternaltls.

    6.       Click Protocol, and then type _tcp.

    7.       Click Port Number, and then type 5061.

    8.       Click Host offering this service, and then type the FQDN of the Standard Edition Server.

    9.       Click OK.

    10.    Click Done.

    11.    After you have created the DNS SRV record, create a DNS A for each server FQDN and URL FQDN that is not the same as the server FQDN.

     
    In case you use Enterprise Edition the steps are the same except:
     
    8. Click Host offering this service and then type the FQDN of the pool
     
    Regards
     
    Athanasios
     
    Wednesday, May 30, 2007 1:20 PM
  • it worked!ü!!!

     

    many thanks Athanasios Wink

     

    Kindly REgards.

     

    David aka poy00ch

    Wednesday, May 30, 2007 3:49 PM