locked
Unauthorised Change! RRS feed

  • Question

  • The problem i'm experiencing seems to be a common one but t 

    o me it was totally out of the blue. I simply turned on my laptop and signed into my account, then a box popped up with a heading 'Windows Software Protection'. Under this was 'An Unauthorised Change Was Made To Windows', with two options one was to 'Learn More Online' and the other 'Close'. That is not all though because i also have no start button and i cant access my Control Panel or basically do nothing but access the internet. I have tried validating and 'Office' validates ok but windows does'nt please help me out i only had this laptop for christmas and dont know what to do.

     

    Wednesday, April 9, 2008 9:29 PM

Answers

  • In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3148643&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Darin Smith

    WGA Forum Manager

     

    Wednesday, April 9, 2008 9:33 PM