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  • Question

  • hello my name's andy and i wanted to know how to disinstall(or unistall) Windows Genuine advantage 'cause it seems i don't have an original windows and so i'm unable to run Windows Media Player 11. pls ans
    Sunday, May 11, 2008 7:37 PM



    Hi sk8r92,


    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.


    Thank you,

    Lori MS

    Monday, May 12, 2008 10:41 PM