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invalid product key RRS feed

  • Question

  • I read your advice for a previous post for an "invalid product key" message when I tried to open Office for Home and Student --- the version that comes with the computer I purchased, not Office Suite Trial Version. I thought I was deleting the Trial Office Suite but it appears that I deleted Office for Home and Student instead.

    Questions:

    1) Can I download a version of Office for Home and Student with the product key listed on the bottom of my computer?
    2) How do I delete the Office Suite Trial Version? I can only find the desktop shortcut --- Office Suite returns no results when I run a search and is not listed in the Uninstall Programs list.
    3) Why do I have to delete a trial version of a product to use a program that was included in the purchase price of my computer?

    I'd appreciate any help you might be able to offer.

    invalid product key"

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {A73A96AB-BD6A-4AAE-9092-DE51CCE8985B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A73A96AB-BD6A-4AAE-9092-DE51CCE8985B}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-581066090-3672106367-677089575</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.22     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070817000000.000000+000</Date></BIOS><HWID>04323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tokyo Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002




    Tuesday, March 4, 2008 1:59 PM

Answers

  •  Crackers&cheeze wrote:

    Well, I've had my computer a little over a year and i have just now realized i have to activate the office works.  It did not provide a trial version yet it did say to check the packaging or authentication papers.  I found a product key on my PC which fits th 25 character registration code, i couldn't find any other product key so this is what i had used.  It turned out that it is invalid and because my computer already had office works, vista and other programs when I had turned it on.  I am a student and i really need this program!  Along with power point, I have no knowledge of how to actually find a product key in the bundle that was included with my computer.  Take note that the version is all 2007, i do not know if this has anything to do with it or if i need to go buy it.  I am just extremely short on money at the moment and it is very frustrating to let homework and essays slide by late.  I do not have enough time inside of school to finish it and print it there and it is required to be typed up.  I need some help here. thanks for reading!

     

     

     

    Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it s likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Tuesday, May 20, 2008 2:23 AM

All replies

  • The product key affixed to your computer is for Microsoft Windows Vista (the operating system) and not for Microsoft Office.  You can purchase a perpetual license (product key) for Microsoft Office from Windows Marketplace: http://www.windowsmarketplace.com/

     

    Tuesday, March 4, 2008 5:09 PM
  • Hello koolongg,

     

    To add to Carey's post, some times manufacturers will bundle different trial versions of Office on certain computers, some the standard Office Suite trial, others the Home & Student trial version of Office.  If you purchased the Office suite with your computer you should have received media specifically for Office along with another product key (not the one on your computer).  If this is the case you would need to contact the manufacturer directly for assistance in installing the Office Suite for which you paid for.  Please let me know if you have any further questions or concerns.

     

    Thank you,
    Matt Prall, MS
    OGA Forum Manager

    Tuesday, March 4, 2008 6:43 PM
  • Well, I've had my computer a little over a year and i have just now realized i have to activate the office works.  It did not provide a trial version yet it did say to check the packaging or authentication papers.  I found a product key on my PC which fits th 25 character registration code, i couldn't find any other product key so this is what i had used.  It turned out that it is invalid and because my computer already had office works, vista and other programs when I had turned it on.  I am a student and i really need this program!  Along with power point, I have no knowledge of how to actually find a product key in the bundle that was included with my computer.  Take note that the version is all 2007, i do not know if this has anything to do with it or if i need to go buy it.  I am just extremely short on money at the moment and it is very frustrating to let homework and essays slide by late.  I do not have enough time inside of school to finish it and print it there and it is required to be typed up.  I need some help here. thanks for reading!

     

     

    Tuesday, May 20, 2008 1:44 AM
  •  Crackers&cheeze wrote:

    Well, I've had my computer a little over a year and i have just now realized i have to activate the office works.  It did not provide a trial version yet it did say to check the packaging or authentication papers.  I found a product key on my PC which fits th 25 character registration code, i couldn't find any other product key so this is what i had used.  It turned out that it is invalid and because my computer already had office works, vista and other programs when I had turned it on.  I am a student and i really need this program!  Along with power point, I have no knowledge of how to actually find a product key in the bundle that was included with my computer.  Take note that the version is all 2007, i do not know if this has anything to do with it or if i need to go buy it.  I am just extremely short on money at the moment and it is very frustrating to let homework and essays slide by late.  I do not have enough time inside of school to finish it and print it there and it is required to be typed up.  I need some help here. thanks for reading!

     

     

     

    Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it s likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Tuesday, May 20, 2008 2:23 AM