Answered by:
'An unauthorized change was made to windows' after Windows update
Question
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I'm trying to get a HP laptop working correctly again. Automatic installed Windows update caused the unauthorized message to pop up when booted and the only thing you can do with is open a browser that say the validation failed. I did a system restore back pry to the updates and the computer worked again. I saw a forum fix that said to do a product activation by telephone using the Windows SN on the sticker on the machine to replace to OEM number. After I did that, I could install all the recommend updates except IE 8 and the machine would work fine. After installing IE 8 the same activation problem came back. Here is the diagnostic report without IE 8 installed. I see something in it about a mismatched file.:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6GVRV-TWBXV-FVTMD
Windows Product Key Hash: L5Bz2GEKTCVcVaSg+HnbEwNqeJI=
Windows Product ID: 89583-OEM-7213125-31048
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {EB967CFE-02A5-42E1-A57C-80BD5BA881B1}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_ldr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EB967CFE-02A5-42E1-A57C-80BD5BA881B1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FVTMD</PKey><PID>89583-OEM-7213125-31048</PID><PIDType>8</PIDType><SID>S-1-5-21-4011581171-2488713440-2588795563</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.44</Version><SMBIOSVersion major="2" minor="4"/><Date>20090304000000.000000+000</Date></BIOS><HWID>A6303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>58E14833D91572E</Val><Hash>XikyeBmlHN5ME9Xo0yAuOWhwc1w=</Hash><Pid>81602-919-8203215-68247</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium editionMonday, January 25, 2010 8:06 PM
Answers
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Hello RB125,
The core of your issue centers on the line in your Diagnostic Report that reads:File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair file .
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
7) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Wednesday, January 27, 2010 11:27 PM
Wednesday, January 27, 2010 11:27 PM
