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Misleading list of TechNet Subscriber Support Forums - please correct RRS feed

  • Question

  • The list of TechNet Subscriber support forums here:

    http://technet.microsoft.com/subscriptions/ms788697.aspx

    (linked to from the main TechNet Support page here - http://technet.microsoft.com/en-us/ms772425)

    has a very misleading list of supported forums for SharePoint.

    The heading is "SharePoint" but all the forums listed link to **pre-2010* SharePoint forums meaning that all questions on the current range of SharePoint products (2010) are not covered in any of the forums listed.

    Whereas the forum names if you go to the forum actually say "pre-SharePoint 2010" making it clear that they are not for SharePoint 2010 questions, the names used in this list of supported forums (like the column heading) are shortened forum names that do not in any way make it clear that the forums are pre-SP 2010 forums.

    This leads to a mass of posts from SP 2010 users to forums that are not there to support the product they are asking about.

    There's a simple solution. Change the Column title in that page to read "pre-SharePoint 2010" or "pre-2010 SharePoint" from the present "SharePoint".

     

     (Another question is why TechNet subscribers don't get support for the current product range)


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    • Edited by Mike Walsh FIN Monday, January 16, 2012 8:55 AM (another question) added
    Monday, January 16, 2012 8:54 AM

Answers

All replies

  • Thanks Mike for the message. I'm following up on this. I'll post back when I have more info.
    Community Forums Program Manager
    Thursday, January 19, 2012 4:05 AM
    Answerer
  • Thanks Mike for the message. I'm following up on this. I'll post back when I have more info.
    Community Forums Program Manager


    Been 6 days. Any update or ETA?

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)
    Wednesday, January 25, 2012 5:19 PM
    Owner
  • I have tried via another channel to get this into the sight of people who could do something about it (quoting two threads, one of which was this one; the other was a SP 2010 thread that was sent as a TechNet subscriber support question i.e. to a pre-SP 2010 forum - where the MS (non-employee) Moderator despite the fact that the only the pre-SP 2010 forums are supported by TechNet subscriber support, answered it and thus threw the entire concept (created by Microsoft!) of having different forums for pre-SP 2010 and for SP 2010 into confusion).

    That was a couple of days ago - nothing back yet.


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Wednesday, January 25, 2012 5:28 PM
  • Heard back?

    Next, I'll ping the team. Worked well the last two times.

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, February 7, 2012 7:45 PM
    Owner
  • No, I haven't heard back.

    (I didn't really expect to - this has been pointed out before by me and nothing happened)

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Tuesday, February 7, 2012 8:58 PM
  • No, I haven't heard back.

    (I didn't really expect to - this has been pointed out before by me and nothing happened)

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Okay. I'm checking. I'll let you know. Check back in to this thread if you don't hear back by Friday.

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)

    Wednesday, February 8, 2012 12:02 AM
    Owner
  • Okay. I'm checking. I'll let you know. Check back in to this thread if you don't hear back by Friday.

    Thanks!


    Ed Price a.k.a User Ed, Microsoft Experience Program Manager (Blog, Twitter, Wiki)

    They got back to me and told me they'd look into it. Any change?

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Monday, February 20, 2012 2:55 AM
    Owner
  • Doesn't look any different to me. Agreed?

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Monday, February 20, 2012 2:57 AM
    Owner
  • Yes, it's still the same.

    Note too the comment of a SP 2010 Excel Services user in a recent thread (here in Forums Issues) on too many forums started by Cor, he points out several cases where SP 2010 sites link for Excel Services questions to the *pre-SP 2010* Excel Services forum.

    These two cases are by no means the only incorrect links in this area.

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Monday, February 20, 2012 9:33 AM