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lost all folder pairs RRS feed

  • Question

  • Hi,
    I have been using SyncToy 2.0 on Vista for a few months now, with no problems (except the occasional exception when syncing large files).
    Today I started the program, only to find that all folder pairs I had created are completely gone. This is basically a virgin SyncToy now. Last time I synced something was just a few days ago; everything was ok.
    I have not done anything to SyncToy since then, nor did I install any major software or updates in those days.
    Does anyone know if I can recover the folder pairs somewhere?
    May be I should have synced those too......
    Monday, June 9, 2008 8:30 PM

Answers

  • It's happened to me twice since installing SyncToy about a month ago.  This morning I found this thread and found a SyncToyDirPairs.bin.bak file which contained all but the most recent pairs.  The existing SyncToyDirPairs.bin file was at 0k.  Renaming the .bak file brought my pairs back and I made my own backup should it occur again.  Still, seems shaky.
    Monday, February 8, 2010 5:05 PM

All replies

  • Hello

    Have had exactly the same problem with all the folder pairs disappearing. Two of my friends have had the same problem as well.

    Does anyone know why this happens or more to the point, how you can stop it happening?

    Wonk

    Saturday, June 21, 2008 10:50 AM
  • Add my Synctoy to the list....it seemed to happen post Vista SP1 installation, but that may just be a coincidence.

     

    I can still see the SyncToyData folder, but cannot find a way to tell SyncToy to look there. Any help would be greatly appreciated!

     

    Saturday, June 21, 2008 1:44 PM
  • Add mine to the list too .  Why hasn't support picked up on this thread??
    Wednesday, July 1, 2009 11:24 PM
  • Hi -

    Sorry I missed this thread. We have never seen this happen and we definitely have no code that clears folder pair information out. Folder pairs are stored in a SyncToyDirPairs.bin file that we normally store under <LocalApplicationData>\Microsoft\SyncToy\2.0. The file is not hidden so a simple search should find it. Can you check to see if this file still exists?

    Thanks
    Deepa
    Deepa ( Microsoft Sync Framework)
    Thursday, July 2, 2009 5:24 PM
    Moderator
  • I've just opened SyncToy (V2.0.100.0 on XP SP3) and found that all my folder pairs that used to be C:\xxx paired to H:\xxx had all changed to C:\xxx paired to C:\xxx.

    I made a copy of SyncToyDirPairs.bin and then manually edited the file using Notepad to correct the right hand pair back to H:.
    When I opened SyncToy again all the folder pairs had disappeared. I restored my original copy of SyncToyDirPairs.bin and the folder pairs were restored, albeit still with C: on the right hand pair.

    So it would seem that a manually edited or otherwise corrupted SyncToyDirPairs.bin will result in the folder pairs disappearing.

    Is there any other way to edit a list of folder pairs? The SyncToy GUI does not allow for editing the Left and Right folders.

    Why would SyncToy rename them from H: to C: itself?

    Regards,

    Neil
    Tuesday, July 7, 2009 2:39 PM
  • Hi Deepa,

    This has kust happened to me as well. Booted SyncToy and the folder pairs had gone. Have been using it for about a month on Vista + all latest SPs

    Julian
    Tuesday, August 11, 2009 9:29 AM
  • Just from reading this thread, the info here seams very scary! Does that mean all your work is gone too?

    Saturday, August 15, 2009 5:37 PM
  • Hi -

    Did you check to see if you have the  SyncToyDirPairs.bin  file?

    Loss of folder pairs should definitely not automatically result in loss of data in the two folders. Outside of an actual sync we would not touch data in any of the folders.

    Thanks
    Deepa



    Deepa ( Microsoft Sync Framework)
    Tuesday, August 18, 2009 7:22 PM
    Moderator
  • Hi -

    Sorry I missed this thread. We have never seen this happen and we definitely have no code that clears folder pair information out. Folder pairs are stored in a SyncToyDirPairs.bin file that we normally store under <LocalApplicationData>\Microsoft\SyncToy\2.0. The file is not hidden so a simple search should find it. Can you check to see if this file still exists?

    Thanks
    Deepa
    Deepa ( Microsoft Sync Framework)
    +1 for this problem -- I ran a Sync a couple of days ago with no problem, run SyncToy today and there are no folder pairs. The file SynToyDirPairs.bin has a size of zero! Is there a backup made of this file at all?
    Tuesday, September 15, 2009 11:55 AM
  • Hi -

    Sorry there is no backup of this file. Can you check under the folders that you are sync'ing to see if there is a SyncToy_*.dat file? It is a hidden file btw.

    Thanks
    Deepa
    Deepa ( Microsoft Sync Framework)
    Tuesday, September 15, 2009 6:59 PM
    Moderator
  • Yes, all folders that have been previously sync'd have the SyncToy_*.dat file in them.
    Wednesday, September 16, 2009 12:37 AM
  • Exactly the same problem here: last sync a week ago, now all folders missing, a virgin SyncToy.
    The PC had not been touched or even been turned on, since the last sync, as I was traveling.
    All the .dat files in the folders are still there.....
    Thursday, September 17, 2009 5:22 PM
  • Hi -

    Sorry I missed this thread. We have never seen this happen and we definitely have no code that clears folder pair information out. Folder pairs are stored in a SyncToyDirPairs.bin file that we normally store under <LocalApplicationData>\Microsoft\SyncToy\2.0. The file is not hidden so a simple search should find it. Can you check to see if this file still exists?

    Thanks
    Deepa
    Deepa ( Microsoft Sync Framework)
    +1 for this problem -- I ran a Sync a couple of days ago with no problem, run SyncToy today and there are no folder pairs. The file SynToyDirPairs.bin has a size of zero! Is there a backup made of this file at all?

    Another one?  Have been using SyncToy 2.o for a year.  No problems.  Last night it ran overnight and this am PC was frozen with the 'an update required shutdown' message.  Rebooted, received message that updates from Windows were ready for installation.  Checked Sync results - Had sync'd OK.  BUT starting tonight I have a clean (i.e., no folder pairs) version of SyncToy.   Checking as above from Deepa determined that the SyncToyDirPairs.bin  file is properly dated but of zero size.  Log file is complete.   How do I recover the folder pairs?  Thanks.
    Saturday, January 23, 2010 2:25 PM
  • Same problem here.  Windows 7 Pro, Used Synctoy about 15 minutes ago.

    Shut down system and it installed critical updates automatically.

    Started system back up, ran Synctoy and no folder pairs.

    synctoydirpairs.bin is 0 bytes
    All other *.dat files are there

    Critical updates installed were:

    Updates for Windows7 KB977074
    Update for IE8 KB978506

    In addition, this version of Synctoy is not compatible with network storage devices (there is a bug reported which revealed files get corrupt), and most of the time Synctoy ends with an Exception error (documented)  Any ideas when Synctoy will be updated?
    Wednesday, January 27, 2010 7:20 AM
  • It's happened to me twice since installing SyncToy about a month ago.  This morning I found this thread and found a SyncToyDirPairs.bin.bak file which contained all but the most recent pairs.  The existing SyncToyDirPairs.bin file was at 0k.  Renaming the .bak file brought my pairs back and I made my own backup should it occur again.  Still, seems shaky.
    Monday, February 8, 2010 5:05 PM
  • this will happen if you redirect your My Documents folder.
    Thursday, June 10, 2010 7:34 PM
  • I had this problem, too.  The only thing that changed was my target folder was an office network drive with credentials (my laptop is not part of the domain), and those domain credentials changed due to a standard password expiry - and I still had SyncToy running, with multiple Sleeps in between (going between office and home).  I have had password changes before, but I think the difference was I was not running SyncToy when I changed the password.

    Unfortunately I still had SyncToy 2.0, and I think the .bak file only happens with v2.1..

    MS Support -can you confirm if this is a potential cause?

    cheers.

    Wednesday, September 29, 2010 12:16 PM
  • I deleted the file SyncToyDirPairs.bin and it was created automatically when ran SyncToy 2.1.  It saved new folder pairs however comes with a message the folder pairs are not saved.  In this process I lost my earlier pairs but they can be restored by copying file SyncToyDirPairs.bin.bak to SyncToyDirPairs.bin.

    Any help from Microsoft would be greatly appreciated.  Thanks

    Friday, June 3, 2011 10:57 PM
  • It's 2018 and Windows 10 Pro x64 just did it on this machine.

    ALL of SyncToy's pairs are gone...

    I know SyncToy is no longer supported, so I am looking elsewhere for stable backup software...

    Monday, November 12, 2018 12:22 AM