i'm getting the message about windows genuine RRS feed

  • Question

  • my computer is saying that the genuine windows software might be counterfeiting!!!  what can i do, i
    bought this computer from a friend, this is the iinformation it is giving me.

    Diagnostic Report (1.7.0110.1):
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TTVMF-QG99H-67DMD
    Windows Product Key Hash: rw9/rWea5MIZWklrCHn+XBBLLt0=
    Windows Product ID: 55274-640-8503372-23459
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D7C72FE0-024B-4FA4-AB95-4BBA40A15C83}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D7C72FE0-024B-4FA4-AB95-4BBA40A15C83}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-67DMD</PKey><PID>55274-640-8503372-23459</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-1677128483-682003330</SID><SYSTEM><Manufacturer>Compaq Presario 061</Manufacturer><Model>DK214A-ABA S4020WM NA210</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>AM37312</Version><SMBIOSVersion major="2" minor="3"/><Date>20030317000000.000000+000</Date></BIOS><HWID>DA1A3D570184203B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->

    HWID Data-->

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1085B:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1DBC0:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    can u please help me?  thank you
    Tuesday, November 11, 2008 3:45 AM


All replies

  • After a bit of Live searching, I found out this is a key generated by a program, and is not issued by microsoft. If this was distributed with your computer, contact you PC's manufacturer.

    Find out whether your media and Certificate of Authenticity are genuine at this webpage: http://www.microsoft.com/resources/howtotell/default.aspx?displaylang=en

    If this media was illegally distibuted, like on eBay, or in a store, please contact the Microsoft anti-piracy hotline at: 1-800-RULEGIT

    If you can provide high-quality counterfeit media, then Microsoft will offer you a free replacement in return for the pirated media, for anti-piracy purposes. Please note proof of purchase is required. If you can provide high-quality genuine media, go here:

    and, if you do not qualify, you can purchase a genuine copy of Windows from Microsoft here: http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en&PartnerID=2336788&sGuid=ce97193e-c054-4382-96e3-cb50c3458709&Page=ComponentCheck

    You should also try to re-enter the product key on your Certificate of Authenticity that came with the computer, unless it was a self-built one. Use the Product Key Update Tool found at: www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    • Proposed as answer by motherboardlove Tuesday, November 11, 2008 2:02 PM
    • Edited by motherboardlove Tuesday, November 11, 2008 2:03 PM
    • Marked as answer by Antron Tuesday, November 11, 2008 6:15 PM
    Tuesday, November 11, 2008 2:02 PM
  • Hello jona4life,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.


    Tuesday, November 11, 2008 6:15 PM
  • jona4life,

    Your Compag computer currently has a nongenuine installation of XP Pro.  This installation was done with an "Invalid Product Key" which was most likely created by a keygen program.

    If your Compaq has a Certificate of Authenticity (CoA) for a Microsoft operating system affixed to it, it is almost certainly still licensed to run that OS.

    Your best option is to contact Compaq tech support or customer service and order replacement Recovery/Reinstallation CDs, which will install the properly licensed Microsoft OS onto the computer.


    If Compaq cannot help you, try a third party source for Recovery CDs, such as www.restoredisks.com
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 11, 2008 10:29 PM
  • This message has GOT to be the most ANNOYING, INCOMPETENT and ASININE admission of ineptitude I've ever seen from a major company. It is essentially an admission that compatible software BREAKS this miserable excuse for customer relations of a copy protection mechanism. Come on, if you can't tell if it is genuine YOU NEED TO ERR ON THE SIDE OF THE CUSTOMER for crying out loud.

    I had to uninstall software (Spyware Doctor) which I had to BUY in order to correct the holes in Windows Vista "Business" caused by your company's inability to deliver a RELIABLE and SECURE product in order to get beyond this MORONIC message. Then, after updating my machine with the latest version, I've got to REINSTALL SPYWARE DOCTOR so that I can keep using my machine.


    I've been a loyal user of MS products since the early days of CP/M and MS COBOL and Fortran, and 4K and 8K BASIC. As a software designer and consultant, I was instrumental in getting early versions of Windows into Bell Labs, J.P. Morgan, Morgan Stanley, The New York Stock Exchange, Merrill Lynch, Bear Stearns and Dun and Bradstreet to name just a few. I remember the Word copy protection fiasco and now THIS. While you're trying to SELL VISTA. You guys are acting like AT&T back when they were a monopoly - to HELL WITH THE CUSTOMER, we're always right. You're going to chase even the likes of me to Mac and/or Linux.

    Good Work Guys

    • Edited by Xi Xi Wednesday, November 12, 2008 5:09 AM
    Wednesday, November 12, 2008 5:00 AM