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Server side synchronization not working RRS feed

  • Question

  • Hi,

    We installed CRM 2013 and we are in the configuration process. 

    I have one question regarding the Activies in CRM. Is it possible to generate a CRM activity from an email received by a user ?

    If yes, do we have to configure it in Service management ? We have setup Server side synchronization but it seems to be generating errors.  how do we get more information about these errors?

    thanks,
    Inna

    Friday, March 13, 2015 8:28 PM

All replies

  • Hello Inna,

    My understanding of your issue is that you want to create another activity once an email in received in CRM? Like a phone call created when an email is received. If this is what you are looking for this can be done by creating a work flow.

    For server side synchronization can you please specify what error are you facing?

    Thanks!

    Saturday, March 14, 2015 4:26 AM
  • i think we figured it out for now.  thanks.
    Wednesday, March 18, 2015 4:07 PM