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trouble with home and student validation and upgrades RRS feed

  • Question

  • i have purchased office home and student 2007, removed 2003 and installed 2007.  when i go to get updates and validate i'm told that my product key for office 2003 is not valid.  i've tried to use the repair office option on my 2007 (i don't have a 2003 disk) disk but still no success.  i can not find anything relating to this discussed in these forums so i would love some help.  also, when i open an office document it uses 2007 but often locks up, that is what prompted me to seek a solution in the first place.  thank-you

    very respecctfully

    james bertolino
    jamieberto@hotmail.com
    Wednesday, August 20, 2008 3:40 AM

Answers

  • jamieberto,

    It sounds like Office 2003 may not be fully removed in which case you can use the Windows Cleanup Installer Utility to
    remove any remnants of Office 2003. Revalidate at the Validate Office website.

    Windows Cleanup Installer Utility:(used for Office 2003 or older Office version)
    http://support.microsoft.com/kb/290301

    Validation for Office website:

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en 

    If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

    Should you need to reinstall Office 2007, refer to this KB article for uninstalling Office 2007, 
    http://support.microsoft.com/kb/928218

    I hope this helps,

    Lori MS
    Lori MS
    • Edited by Lori MS Wednesday, August 20, 2008 5:44 PM addtl info
    • Marked as answer by Lori MS Friday, August 22, 2008 4:44 PM
    Wednesday, August 20, 2008 5:42 PM
  • i found a service pack update (service pack 1 for office 2007) that seems to have fixed the problem.  thank-you.
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 5:37 PM
    Saturday, August 23, 2008 3:55 PM

All replies

  • jamieberto,

    It sounds like Office 2003 may not be fully removed in which case you can use the Windows Cleanup Installer Utility to
    remove any remnants of Office 2003. Revalidate at the Validate Office website.

    Windows Cleanup Installer Utility:(used for Office 2003 or older Office version)
    http://support.microsoft.com/kb/290301

    Validation for Office website:

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en 

    If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

    Should you need to reinstall Office 2007, refer to this KB article for uninstalling Office 2007, 
    http://support.microsoft.com/kb/928218

    I hope this helps,

    Lori MS
    Lori MS
    • Edited by Lori MS Wednesday, August 20, 2008 5:44 PM addtl info
    • Marked as answer by Lori MS Friday, August 22, 2008 4:44 PM
    Wednesday, August 20, 2008 5:42 PM
  •  not really sure what the problem is.  i'm still having trouble when i try to update my office software; it says i do not have a product key for 2003.  i still have the original box with the product key, receipt (from circuit city) if that may be of any help as well.  beloew is the cut and paste thing you asked for.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E0E2FCF2-2AD3-4308-A9DF-D838899BE439}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office Standard Edition 2003 - 104 Unknown PID
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0E2FCF2-2AD3-4308-A9DF-D838899BE439}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-2089160016-3493490045-3828536579</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv8000 (EZ703UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20060613000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>4E663607018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6EE813654AE570C</Val><Hash>2/eyUYEcstys2pzz49tMtlktEdI=</Hash><Pid>81602-902-0492024-68651</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    Friday, August 22, 2008 5:44 PM
  • i found a service pack update (service pack 1 for office 2007) that seems to have fixed the problem.  thank-you.
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 5:37 PM
    Saturday, August 23, 2008 3:55 PM
  • Jamieberto,

    Thank you for visiting us here in the Office Genuine Advantage (OGA) program forums.

    We wish you the best!

    Rick, MS
    Tuesday, September 2, 2008 5:38 PM