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WHS Connector issues - do I really need to reinstall the server? RRS feed

  • Question

  • I have been going around and around with persistent issues where I am unable to install the WHS connector software on 2 PC's in my house (1 Vista Business SP1, 1 XP Home SP3).  Two other PC's in the house have the connector software installed and it runs without a problem on those two machines.  The server is up to date and is running Power Pack 2.

    I have followed every instruction in every howto and troubleshooting guide that I have found, and am about to seriously consider the nuclear option -- uninstalling ALL of the connectors (the ones that work) and reinstalling WHS on my server.  I really don't want to go this route, since I also have some other software installed on the server -- mostly source code control -- and I don't want to have to go through having to reconfigure everything....really, as far as suggested solutions go, it's a ridiculous one.

    Anyway, does WHS offer any sort of "repair install" option?  I've done this before on Win2K and WinXP and it's helped, especially since it didn't nuke all of my settings and installed programs.  Is the same option a possibility for WHS?  If not, is there a complete guide for reinstalling without losing everything like backups?

    Thanks

    Pete
    Wednesday, July 29, 2009 3:17 AM

Answers

All replies

  • I have been going around and around with persistent issues where I am unable to install the WHS connector software on 2 PC's in my house (1 Vista Business SP1, 1 XP Home SP3).  Two other PC's in the house have the connector software installed and it runs without a problem on those two machines.  The server is up to date and is running Power Pack 2.

    I have followed every instruction in every howto and troubleshooting guide that I have found, and am about to seriously consider the nuclear option -- uninstalling ALL of the connectors (the ones that work) and reinstalling WHS on my server.  I really don't want to go this route, since I also have some other software installed on the server -- mostly source code control -- and I don't want to have to go through having to reconfigure everything....really, as far as suggested solutions go, it's a ridiculous one.

    Anyway, does WHS offer any sort of "repair install" option?

    No, it doesn't.  It only has Server Reinstallation.

    I've done this before on Win2K and WinXP and it's helped, especially since it didn't nuke all of my settings and installed programs.  Is the same option a possibility for WHS?  If not, is there a complete guide for reinstalling without losing everything like backups?

    Thanks

    Pete

    First, installing any apps on your server is unsupported.  However, since you have the Connector software installed on 2 of them, I seriously doubt it's your server.  The best way to verify that is to uninstall the Connector software on one of the ones that worked, then install it again.  If it still works (which my guess is it will), then you have a different problem.  What is the exact error message you see on the 2 that don't work?  Have you checked the event logs on those 2 clients for any additional info that might help?
    Wednesday, July 29, 2009 4:17 AM
    Moderator
  • While I'd love to uninstall/reinstall on one of my working machines, my "if it ain't broke, don't fix it" instinct is overriding me.

    I tried a number of things today that I found in other threads:
    * Deleting the registry key for WHS in one of the failing workstations
    * Stopping the UPnP service on the same workstation
    * Disabling UPnP on the router
    * Disabling the WAN conneciton on the router
    * Setting the WHS IP Address as a hosts file entry (I use a static IP for the server)
    * Copying the WHS COnnector Install files to the workstation and installing from there

    The install still fails.  It is, however, "seeing" the server, as I changed the password hint on the server and the client saw the new password hint.

    One (probably very important) thing I did notice is that, while the WHS is running Power Pack 2 (and has automatic updates turned on), the EULA preamble text on the WHS connector software says "Microsoft Software License Terms (new line) Microsoft Windows Home Server with Power Pack 1" which makes me think this is the issue.

    There is an application log entry which seems to bear this out (my workstation is "Gack" and the server name is "Whoville"):

    Log Name:      Application
    Source:        HomeServer
    Date:          8/2/2009 3:48:47 PM
    Event ID:      1807
    Task Category: (7)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Gack
    Description:
    The description for Event ID 1807 from source HomeServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    6.0.2030.2
    WHOVILLE
    6.0.2030.0

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="HomeServer" />
        <EventID Qualifiers="53247">1807</EventID>
        <Level>2</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T19:48:47.000Z" />
        <EventRecordID>22492</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security />
      </System>
      <EventData>
        <Data>6.0.2030.2</Data>
        <Data>WHOVILLE</Data>
        <Data>6.0.2030.0</Data>
      </EventData>
    </Event>

    How do I go about ensuring that I have the latest connector install in the software share folder?  Is there a direct download for it, or should I uninstall PowerPack 2 (and PowerPack 1)?

    Thanks,

    Pete

    Sunday, August 2, 2009 8:56 PM
  • While I'd love to uninstall/reinstall on one of my working machines, my "if it ain't broke, don't fix it" instinct is overriding me.

    I tried a number of things today that I found in other threads:
    * Deleting the registry key for WHS in one of the failing workstations
    * Stopping the UPnP service on the same workstation
    * Disabling UPnP on the router
    * Disabling the WAN conneciton on the router
    * Setting the WHS IP Address as a hosts file entry (I use a static IP for the server)
    * Copying the WHS COnnector Install files to the workstation and installing from there

    The install still fails.  It is, however, "seeing" the server, as I changed the password hint on the server and the client saw the new password hint.

    One (probably very important) thing I did notice is that, while the WHS is running Power Pack 2 (and has automatic updates turned on), the EULA preamble text on the WHS connector software says "Microsoft Software License Terms (new line) Microsoft Windows Home Server with Power Pack 1" which makes me think this is the issue.

    No, that's "by design".  (Don't even get me started on that one.  :)  )

    There is an application log entry which seems to bear this out (my workstation is "Gack" and the server name is "Whoville"):

    Log Name:      Application
    Source:        HomeServer
    Date:          8/2/2009 3:48:47 PM
    Event ID:      1807
    Task Category: (7)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Gack
    Description:
    The description for Event ID 1807 from source HomeServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    6.0.2030.2
    WHOVILLE
    6.0.2030.0

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="HomeServer" />
        <EventID Qualifiers="53247">1807</EventID>
        <Level>2</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T19:48:47.000Z" />
        <EventRecordID>22492</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security />
      </System>
      <EventData>
        <Data>6.0.2030.2</Data>
        <Data>WHOVILLE</Data>
        <Data>6.0.2030.0</Data>
      </EventData>
    </Event>

    How do I go about ensuring that I have the latest connector install in the software share folder?

    The dates for the MSI files should be 4/20/09 or 4/21/09.

    Is there a direct download for it, or should I uninstall PowerPack 2 (and PowerPack 1)?

    No.

    Thanks,

    Pete

    Sunday, August 2, 2009 9:11 PM
    Moderator
  • OK, the dates for the .msi files are both 4/21/2009

    Recommendations on next steps?

    Thanks

    Pete
    Sunday, August 2, 2009 9:27 PM
  • OK, the dates for the .msi files are both 4/21/2009

    Recommendations on next steps?

    Thanks

    Pete

    What is the exact error message you see when you try to connect to your server?  Did you try completely the firewalls on both client and server?  Do you have a 3rd party firewall on your client?  Did you try unplugging the cable between the router and modem?
    Sunday, August 2, 2009 9:39 PM
    Moderator
  • OK, with the Windows firewalls completely disabled on both the server and the client (no other firewall installed), with the client machines AV software disabled, and with the WAN connection unplugged, I still get the error.  The message is:

    "An error occurred

    This operation cannot be completed at this time.

    Please try again later.  If the problem persists, please contact Product Support."

    Here are all of the associated application log entries for this install:

    Log Name:      Application
    Source:        MsiInstaller
    Date:          8/2/2009 5:49:07 PM
    Event ID:      1042
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          SYSTEM
    Computer:      Gack
    Description:
    Ending a Windows Installer transaction: {21e49794-7c13-4e84-8659-55bd378267d5}. Client Process Id: 10160.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1042</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:49:07.000Z" />
        <EventRecordID>22523</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data>{21e49794-7c13-4e84-8659-55bd378267d5}</Data>
        <Data>10160</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        MsiInstaller
    Date:          8/2/2009 5:49:07 PM
    Event ID:      1034
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          GACK\Pete Ruckelshaus
    Computer:      Gack
    Description:
    Windows Installer removed the product. Product Name: Windows Home Server Connector. Product Version: 6.0.2030.2. Product Language: 1033. Removal success or error status: 0.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1034</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:49:07.000Z" />
        <EventRecordID>22522</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security UserID="S-1-5-21-47463520-3726953031-1710203962-1000" />
      </System>
      <EventData>
        <Data>Windows Home Server Connector</Data>
        <Data>6.0.2030.2</Data>
        <Data>1033</Data>
        <Data>0</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>7B32314534393739342D374331332D344538342D383635392D3535424433373832363744357D</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        MsiInstaller
    Date:          8/2/2009 5:49:07 PM
    Event ID:      11724
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          GACK\Pete Ruckelshaus
    Computer:      Gack
    Description:
    Product: Windows Home Server Connector -- Removal completed successfully.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">11724</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:49:07.000Z" />
        <EventRecordID>22521</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security UserID="S-1-5-21-47463520-3726953031-1710203962-1000" />
      </System>
      <EventData>
        <Data>Product: Windows Home Server Connector -- Removal completed successfully.</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>7B32314534393739342D374331332D344538342D383635392D3535424433373832363744357D</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        System Restore
    Date:          8/2/2009 5:49:06 PM
    Event ID:      8194
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Gack
    Description:
    Successfully created restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = ).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="System Restore" />
        <EventID Qualifiers="0">8194</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:49:06.000Z" />
        <EventRecordID>22520</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security />
      </System>
      <EventData>
        <Data>C:\Windows\system32\msiexec.exe /V</Data>
        <Data>
        </Data>
        <Binary>0000000006020000D60100000000000032CA19E58CAF4DCB010000000000000000000000</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        HomeServer
    Date:          8/2/2009 5:48:59 PM
    Event ID:      1818
    Task Category: (7)
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Gack
    Description:
    The description for Event ID 1818 from source HomeServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:


    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="HomeServer" />
        <EventID Qualifiers="20479">1818</EventID>
        <Level>4</Level>
        <Task>7</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:48:59.000Z" />
        <EventRecordID>22519</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security />
      </System>
      <EventData>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        System Restore
    Date:          8/2/2009 5:48:55 PM
    Event ID:      8194
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      Gack
    Description:
    Successfully created restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Removed Windows Home Server Connector).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="System Restore" />
        <EventID Qualifiers="0">8194</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:48:55.000Z" />
        <EventRecordID>22518</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security />
      </System>
      <EventData>
        <Data>C:\Windows\system32\msiexec.exe /V</Data>
        <Data>Removed Windows Home Server Connector</Data>
        <Binary>0000000006020000D60100000000000032CA19E58CAF4DCB010000000000000000000000</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        MsiInstaller
    Date:          8/2/2009 5:48:49 PM
    Event ID:      1040
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          GACK\Pete Ruckelshaus
    Computer:      Gack
    Description:
    Beginning a Windows Installer transaction: {21e49794-7c13-4e84-8659-55bd378267d5}. Client Process Id: 10160.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1040</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:48:49.000Z" />
        <EventRecordID>22517</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security UserID="S-1-5-21-47463520-3726953031-1710203962-1000" />
      </System>
      <EventData>
        <Data>{21e49794-7c13-4e84-8659-55bd378267d5}</Data>
        <Data>10160</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        MsiInstaller
    Date:          8/2/2009 5:48:49 PM
    Event ID:      1033
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          GACK\Pete Ruckelshaus
    Computer:      Gack
    Description:
    Windows Installer installed the product. Product Name: Windows Home Server Connector. Product Version: 6.0.2030.2. Product Language: 1033. Installation success or error status: 1602.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">1033</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:48:49.000Z" />
        <EventRecordID>22516</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security UserID="S-1-5-21-47463520-3726953031-1710203962-1000" />
      </System>
      <EventData>
        <Data>Windows Home Server Connector</Data>
        <Data>6.0.2030.2</Data>
        <Data>1033</Data>
        <Data>1602</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>7B32314534393739342D374331332D344538342D383635392D3535424433373832363744357D</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        MsiInstaller
    Date:          8/2/2009 5:48:49 PM
    Event ID:      11708
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          GACK\Pete Ruckelshaus
    Computer:      Gack
    Description:
    Product: Windows Home Server Connector -- Installation failed.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MsiInstaller" />
        <EventID Qualifiers="0">11708</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-08-02T21:48:49.000Z" />
        <EventRecordID>22515</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Gack</Computer>
        <Security UserID="S-1-5-21-47463520-3726953031-1710203962-1000" />
      </System>
      <EventData>
        <Data>Product: Windows Home Server Connector -- Installation failed.</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>(NULL)</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>7B32314534393739342D374331332D344538342D383635392D3535424433373832363744357D2C2031363032</Binary>
      </EventData>
    </Event>

    Sunday, August 2, 2009 9:52 PM
  • OK, with the Windows firewalls completely disabled on both the server and the client (no other firewall installed), with the client machines AV software disabled, and with the WAN connection unplugged, I still get the error.  The message is:

    "An error occurred

    This operation cannot be completed at this time.

    Please try again later.  If the problem persists, please contact Product Support."

    Here are all of the associated application log entries for this install:

    <snipped log entries>

    Are you able to ping your server - either by name or by IP address - from either of those clients?  Did you try installing the WHS Toolkit (32-bit and 64-bit) which has a network troubleshooting function?  If you install it, make sure you read the manual as it's not a traditional add-in install.  Can you open a command prompt and type ipconfig /all (on one client that does work and one that doesn't work), then post the results here?
    Monday, August 3, 2009 12:26 AM
    Moderator
  • Yes, I can ping the server, both by name and by IP Address, from other PC's (there are 5 in the house) that are and are not having this problem.

    I ran the connector troubleshooter, and the following areas had issues:

    [4.12] Check Enroll 56000 - id.xml
    The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    [4.13] Check Enrollid 56000 - id.xml
    The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

    [5.2] Check client version

    Per the manual, it looked like this could be ignored?

    Now, when I try to access https://whoville:56000/enroll/id.xml I get a "Certificate Error: Navigation Blocked"  When I click on the ignore certificate errors, I am given a security username/password prompt, and when I enter the administrator/password, I get:

      <ID>2</ID>

    WHich, I believe, is what I'm supposed to get?  I'm getting the feeling that this certificate error might be the cause of the problems...how do I resolve this?

    Thanks

    Pete
    Monday, August 3, 2009 1:54 AM
  • kariya21, don't give up on me now!  I'm this close ><
    Tuesday, August 4, 2009 1:18 PM
  • OK, after searching here, I found the solution in this thread:

    http://social.microsoft.com/Forums/en-US/whssoftware/thread/1beb5399-d8b8-4e0b-9c52-7b1b664e0d74/

    ...which fixed the problem!  Why did it need to be this hard to find, but so easy to fix?

    Thanks

    Pete
    Tuesday, August 4, 2009 8:23 PM