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Validation program states i have MSN Office Enterprise and it's not valid.... RRS feed

  • Question

  • Seems like my program is accepted and validated but i get an annoyoing popup saying I have a MSN Office Enterprise 2007 and it's not genuine. I had to look it up on the net, didn't know what it was.
    I have Office Home/Student, Publisher and Outlook. All valid.

    What is this Enterprise? And how do I get rid of it, if it is indeed here on my computer?

    This is a fairly new computer, everything has been added by myself...

    Anyone has an idea for me?

    Best
    ---F
    PS
    I understand this validation process is good for MSN but wouldn't it have been a better way to let us run the program ourselves, then take necessary steps?  And then, the next step maybe run  this automatically....but this update came to me now like all other updates...DS
    Sunday, March 15, 2009 4:07 PM

Answers

  • Federico,

    Please run the MGA Diagnostic Tool that Dan mentioned. This will allow us to see what you are experiencing so we may provide you with a resolution.


    Thank you ,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 20, 2009 6:33 PM
    Monday, March 16, 2009 5:25 PM

All replies

  • Hello Frederico,

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Friday, March 20, 2009 6:33 PM
    • Unmarked as answer by Stephen Holm Friday, March 20, 2009 6:33 PM
    Monday, March 16, 2009 4:41 AM
  • Federico,

    Please run the MGA Diagnostic Tool that Dan mentioned. This will allow us to see what you are experiencing so we may provide you with a resolution.


    Thank you ,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 20, 2009 6:33 PM
    Monday, March 16, 2009 5:25 PM