Answered by:
Office Status: 101 Not Activated

Question
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I have used my copy of Office XP for about 5 years, and I validated it successufully several times in the past. Today the validation failed as I was checking for any new patches, and looking at the diagnostics, it looks the activeX control thinks that my copy is not activated. Am I reading it right? If so, how do I get it activated, since it has been already activated, and Office will not let me do that again? Short of uninstalling and reinstalling Office, that is.
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 55274-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {482A997D-1E3D-4FD6-9D04-1889C842C43B}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AVista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{482A997D-1E3D-4FD6-9D04-1889C842C43B}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-839522115-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8200 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20040107000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D4A83D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91120410-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>14AFD4C59B78481</Val><Hash>J1Z9fiNmRwQk5ec/SeYQt5Cb/4E=</Hash><Pid>54589-752-5996166-17078</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Monday, October 29, 2007 5:01 PM
Answers
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Marcello,
All you need to do is activate by telephone. Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, andthen click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps inMicrosoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can
read it at any time.
4) In the “Select your location” list, select a country or region. Call the telephone numberthat is listed on line 2. The customer service agent will ask you for the installation ID and will
give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following KB Article should you have any problemshttp://support.microsoft.com/kb/903275/en-us. Here you will find links for various resolutions
which you may encounter. Also reference the following site for various telephone activation
centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further
assistance. Thank you and have a great day!
Thank you
Stephen Holm
OGA Forum ManagerMonday, October 29, 2007 11:10 PM
All replies
-
Marcello,
All you need to do is activate by telephone. Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, andthen click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
Note You are not required to read the Microsoft Office Privacy Policy to continue these steps inMicrosoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can
read it at any time.
4) In the “Select your location” list, select a country or region. Call the telephone numberthat is listed on line 2. The customer service agent will ask you for the installation ID and will
give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
5) Click “Next”.
6) On the “Activation Complete” page, click “Finish”.
Please reference the following KB Article should you have any problemshttp://support.microsoft.com/kb/903275/en-us. Here you will find links for various resolutions
which you may encounter. Also reference the following site for various telephone activation
centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further
assistance. Thank you and have a great day!
Thank you
Stephen Holm
OGA Forum ManagerMonday, October 29, 2007 11:10 PM -
Other than reinstalling the Office suite, how can I get to the Office Activation Wizard, since my copy of Office is already registered and activated? When I go to any Office applications, and I choose Help>Product Activation I get a message that says that it is already activated.
I have the activeX control that thinks that Office is not activated, and Office itself that knows that it is already activated and won't let me activate a second time. (I am not sure where the control is getting the information that the copy of Office is not activated.) And even if I call and get an activation ID, I have no way to enter it since Office already has been activated.
Any suggestion will be appreciated.
Monday, October 29, 2007 11:37 PM