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Office Status: 101 Not Activated RRS feed

  • Question

  • I have used my copy of Office XP for about 5 years, and I validated it successufully several times in the past. Today the validation failed as I was checking for any new patches, and looking at the diagnostics, it looks the activeX control thinks that my copy is not activated. Am I reading it right? If so, how do I get it activated, since it has been already activated, and Office will not let me do that again? Short of uninstalling and reinstalling Office, that is.

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {482A997D-1E3D-4FD6-9D04-1889C842C43B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{482A997D-1E3D-4FD6-9D04-1889C842C43B}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-839522115-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8200                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20040107000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D4A83D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91120410-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>14AFD4C59B78481</Val><Hash>J1Z9fiNmRwQk5ec/SeYQt5Cb/4E=</Hash><Pid>54589-752-5996166-17078</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, October 29, 2007 5:01 PM

Answers

  • Marcello,

     

    All you need to do is activate by telephone.  Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

     

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and

    then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in

    Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can

    read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number

    that is listed on line 2. The customer service agent will ask you for the installation ID and will

    give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems

    http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions

    which you may encounter.  Also reference the following site for various telephone activation

    centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further

    assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Monday, October 29, 2007 11:10 PM

All replies

  • Marcello,

     

    All you need to do is activate by telephone.  Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

     

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and

    then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in

    Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can

    read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number

    that is listed on line 2. The customer service agent will ask you for the installation ID and will

    give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems

    http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions

    which you may encounter.  Also reference the following site for various telephone activation

    centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further

    assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Monday, October 29, 2007 11:10 PM
  • Other than reinstalling the Office suite, how can I get to the Office Activation Wizard, since my copy of Office is already registered and activated? When I go to any Office applications, and I choose Help>Product Activation I get a message that says that it is already activated.

     

    I have the activeX control that thinks that Office is not activated, and Office itself that knows that it is already activated and won't let me activate a second time. (I am not sure where the control is getting the information that the copy of Office is not activated.) And even if I call and get an activation ID, I have no way to enter it since Office already has been activated.

     

    Any suggestion will be appreciated.

    Monday, October 29, 2007 11:37 PM