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Windows 7 sudden validation issues, even though recent checks came back valid RRS feed

  • Question

  • I bought a laptop a little over a year ago and never had any validation issues with Windows 7 64 bit.  Then all of a sudden a few hours ago I start getting messages saying that my copy of Windows 7 maybe counterfeit and to check whether its a genuine copy.  This came pre-installed on the machine and I wasn't given a back up disk.  There is a COA stick on the bottom but course its been worn away and I can no longer read anything on it.  I recently purchased and installed a copy of OFFICE 2010 and had to validate my copy of Windows 7 before doing so and had no problems at all.  As far as I know, this was not a starter or evaluation copy of Windows 7, but cannot check that til morning.  I was also able to download updates tonight and it was shortly after that I started getting invalid messages.  I checked my Norton history and it showed several intrusion attempts around the same time as well.  I ran the diagnostic tool and here are the results.

     

      Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {7864D191-0E48-444F-B2AC-DAB4756C208E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7864D191-0E48-444F-B2AC-DAB4756C208E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1345315504-735344183-2691180660</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5536                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.11          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091022000000.000000+000</Date></BIOS><HWID>37BB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0462011
    Installation ID: 012821272891983974053043308351778012579686128101192306
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 3/18/2011 1:40:02 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:18:2011 00:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGWm1jankeYgySR6kUSPgyyRCUSN34o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            AMD           ANT    
      SRAT            AMD           HAMMER 
      MSCT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG 
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW


     

    Any help or ideas of what the problem might be would be appreciated.  If it turns out I really have a counterfeit copy I will but the right one but don't want to spend the money if its not necessary and this is just some weird glitch that can be fixed.  I don't know if there's  a way to tell that from this report or information but I'm keeping my fingers crossed. It just seems really odd that if I had no problems for over a year and had the software validated prior to tonight that all of a sudden its just no good anymore.  Thank You.

    Friday, March 18, 2011 9:12 AM

Answers

  • Hello JMStreet,

     

      I believe that is why some OEM are putting the CoA sticker in the battery compartment now.

     

      Aside from replacing the Product key, there are only a few thing I an recommend:

     

    a. System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    b. System Scan. it is possible that a System Scan might resolve the issue.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.

     

    Otherwise

    c. Contact Microsoft Assisted support at one of the below URLs

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    or

    d. Use the Windows Recovery software that came with the PC to reinstall Windows (see the PC's documentation or contact the PC's manufacturer for instruction on how to access and use the recovery software or to request replacement software)

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, March 23, 2011 10:09 PM
    Wednesday, March 23, 2011 10:08 PM

All replies

  • I can see no actual cause for your problem - apart from the obvious error messages themselves, which don't actually reveal much.

    I suggest that you first attempt manual validation by going to www.microsoft.com/genuine/validation and seeing hwat it reports - this will trigger a recheck of the activation status and may result in clearing the fault, or at least giving an understandable error.

    If it fails, you should be offered the Diagnostics - see if they help.

    Once cmpleted, post back with a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 18, 2011 7:21 PM
    Moderator
  • I tried the link, but it says the page isn't available anymore.  I have tried validating manually with no success.  It keeps taking me to a page that says

    Thank you for running an evaluation version of Windows 7. Because the evaluation version has expired, you must purchase genuine Windows. Not to worry, we can help you with that.

    and there's  a link to purchase a copy of Windows 7.  I've confirmed that I should have a full version of Windows 7 and not an evaluation version.    I've restarted the machine and still have the same  "Windows 7 Build 7600, This Copy of Windows is not genuine" message in the lower right corner of my desktop.  I've re run the MGADiagnostic tool, here is the report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {7864D191-0E48-444F-B2AC-DAB4756C208E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7864D191-0E48-444F-B2AC-DAB4756C208E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1345315504-735344183-2691180660</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5536                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.11          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091022000000.000000+000</Date></BIOS><HWID>37BB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0462011
    Installation ID: 012821272891983974053043308351778012579686128101192306
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 3/18/2011 12:48:58 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:18:2011 00:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GGWm1jankeYgySR6kUSPgyyRCUSN34o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            AMD           ANT     
      SRAT            AMD           HAMMER  
      MSCT            AMD           HAMMER  
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG  
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW


    Please HELP! 
    Friday, March 18, 2011 7:51 PM
  • Also, this is an Acer laptop that I purchased from NewEgg.com if that matters...
    Friday, March 18, 2011 8:00 PM
  • Hello JMStreet,

     

      I recommend changing out the current product key (known as the OEM SLP key) to the product key listed on the sticker on the side, bottom or (for some laptops) in the battery compartment (known as the CoA SLP key).

     

     To change the product key click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Thank you,

     


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, March 18, 2011 8:41 PM
    • Unproposed as answer by JMStreet Saturday, March 19, 2011 6:44 PM
    Friday, March 18, 2011 8:40 PM
  • Thank you.

    Problem is, as I stated above, I can no longer read the information on my COA sticker on the bottom of my laptop (so silly to put a sticker with such vital info the bottom of a laptop were it will eventually be worn away)....what do I do then?  Do I have any other ways to obtain my product key info?

    Friday, March 18, 2011 8:49 PM
  • Thank You Darin...Problem is that I can no longer read the information on the COA sticker on the bottom of my laptop...what can I do then? Is there any other options or way for my obtain my product key to resolve this issue?

     

     

    Thank you again!

    Friday, March 18, 2011 8:55 PM
  • Hello JMStreet,

     

      I believe that is why some OEM are putting the CoA sticker in the battery compartment now.

     

      Aside from replacing the Product key, there are only a few thing I an recommend:

     

    a. System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    b. System Scan. it is possible that a System Scan might resolve the issue.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.

     

    Otherwise

    c. Contact Microsoft Assisted support at one of the below URLs

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    or

    d. Use the Windows Recovery software that came with the PC to reinstall Windows (see the PC's documentation or contact the PC's manufacturer for instruction on how to access and use the recovery software or to request replacement software)

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, March 23, 2011 10:09 PM
    Wednesday, March 23, 2011 10:08 PM