Answered by:
Out of the blue, XP pro no longer genuine?

Question
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Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Geographically blocked PID
Validation Code: 13
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
Windows Product ID: 55274-640-8834005-23856
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {9E7759BE-5D90-4934-B01A-B16FD4E276B7}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 13
File Exists: Yes
Version: 1.7.18.7
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9E7759BE-5D90-4934-B01A-B16FD4E276B7}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23856</PID><PIDType>1</PIDType><SID>S-1-5-21-1292428093-162531612-682003330</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXG061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>54F63A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>Wednesday, January 23, 2008 5:35 PM
Answers
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Hello Billkaz,
I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Windows XP Pro identified on line 7. The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.
As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.
Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA). The following websites will help determine the validity of your operating system as well as identify various COA’s.
There are three ways operating systems are installed on systems which you as the customer purchase.
1. Pre-installation: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx provides a quiz giving detailed information for customers who purchased a PC with preinstalled software.
2. Retail Version: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx. Please read and answer the questions. You will be given an answer about the validity of the retail version of software recently purchased.
3. Volume Licensing: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx. Please read and answer the questions. You will be given an answer about the validity of the Volume Licensing version of software recently purchased.
If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or for another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. In any case, please uninstall the non-genuine installation of Windows XP Pro because there could be viruses prebuilt into the counterfeit version of the software purchased.
If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status:
1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.
2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG
3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:
http://www.microsoft.com/licensing/resources/faq.mspx
4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:
http://www.microsoft.com/piracy/Reporting.mspx
5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.
http://support.microsoft.com/kb/328874/en-us
6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.
Thank you,
Matt Prall, MS
WGA Forum ManagerWednesday, January 23, 2008 6:42 PM
All replies
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Sorry, hit the post button a little premature.
Dell XPS laptop that came with an OEM Vista OS purchased in April 07. Installed XP Pro in April 07. Working great.
Get up this morning and find that the "VLK is no longer valid". I purchased a "Full retail version" of XP Pro off of Ebay. It was sealed with genuine stickers and holograms that all looked intact, and had full windows support until now.
Wednesday, January 23, 2008 5:45 PM -
Windows XP Pro. Full retail version purchased off Ebay in April 2007
Wednesday, January 23, 2008 5:48 PM -
Hello Billkaz,
I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake key code generator. Windows Genuine Advantage (WGA) currently provides checks for these type keys and prompts the user to notify them of this situation. More invalid keys are being identified daily and WGA is constantly refreshing its database with these newly identified keys and immediately blocks them. Right now, your computer has a Volume Licensing (VL) edition of Windows XP Pro identified on line 7. The installation was done with a now-blocked Volume Licensing Key (VLK) located on line 2. VLKs are blocked by Microsoft at the request of the original key holder for various reasons such as the key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of Windows XP Pro using that key than authorized.
As a rule, VL editions of Windows XP Pro should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Windows XP Pro is an unauthorized installation.
Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA). The following websites will help determine the validity of your operating system as well as identify various COA’s.
There are three ways operating systems are installed on systems which you as the customer purchase.
1. Pre-installation: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx provides a quiz giving detailed information for customers who purchased a PC with preinstalled software.
2. Retail Version: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_cd.mspx. Please read and answer the questions. You will be given an answer about the validity of the retail version of software recently purchased.
3. Volume Licensing: http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx. Please read and answer the questions. You will be given an answer about the validity of the Volume Licensing version of software recently purchased.
If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or for another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
If this comes as a total surprise to you, please go back to where you purchased the installed Windows XP Pro and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. In any case, please uninstall the non-genuine installation of Windows XP Pro because there could be viruses prebuilt into the counterfeit version of the software purchased.
If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status:
1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.
2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG
3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:
http://www.microsoft.com/licensing/resources/faq.mspx
4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:
http://www.microsoft.com/piracy/Reporting.mspx
5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.
http://support.microsoft.com/kb/328874/en-us
6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.
Thank you,
Matt Prall, MS
WGA Forum ManagerWednesday, January 23, 2008 6:42 PM -
Is there a way you can find out where my copy of XP is licensed for? It says I have a geographical blocked PID.Wednesday, January 23, 2008 7:43 PM
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Hello BillKaz,
Unfortunately we do not have this information available, I would suggest following the recommendations in my previous post on how to obtain a genuine copy of Windows.
Thank you,
Matt Prall, MS
WGA Forum ManagerWednesday, January 23, 2008 8:13 PM -
You say uninstall. Now How do you get XP pro to Uninstall????????
Thursday, January 31, 2008 11:11 PM -
Hello Kirk,
By uninstall you would reformat the drive such as using a partition utility program or the Windows CD to remove the operating system from your machine. Please let me know if you have any further questions.
Thank you,
Matt Prall, MS
WGA Forum ManagerThursday, January 31, 2008 11:33 PM -
Thanks, it is the long way and I need to make sure I have everything back up first.
Friday, February 1, 2008 12:01 AM