MCP Access RRS feed

  • Question

  • I have meneber ship ID and access code. However while logging I get an error
    Error: 100: Unfortunately, we were not able to complete this transaction.
    Some of the information may be missing or incorrect. Please verify your
    MCP ID and access code (be sure to delete any blank spaces when cutting and pasting),
    and then try again.

    Kindly help me to resolve this issue.
    Tuesday, November 10, 2009 2:32 PM

All replies

  • Dear Customer:

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

      • Go to the following site:  https://account.live.com/SummaryPage.aspx
      • Sign-in to Windows Live.
      • Click on Account Summary (in the left nav)
      • Click on Registered Information (Above Password Reset Information)
      • This will open up to your profile data. 
      • Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]
      • Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Thank you,

    Prakash Waghwani
    Microsoft Learning Tier II Support Team.  


    Thanks, Prakash Waghwani Microsoft E-Learning Support Team
    Tuesday, November 10, 2009 2:40 PM