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why do i need to pay again

    Question

  • My laptop wont boot and says that i need an operating system disk, my laptop came with a pre-installed vista home basic, i went to the store where I bought the laptop and they tell me that i will have to pay to have it re-installed....how can you help me? i feel it is unfair that i now have to pay again for a product that i paid for before. furthermore, i just need to fix a booting file as some of my work has not been backed up before i can think of formating my hard drive
    Tuesday, August 27, 2013 10:29 AM

Answers

  • You might be able to fix it yourself with the help of the Vista Forums.  Post your question to see if you can get some assistance.  But if you do not know your way around computers to a minimal level it might be better to just take it to the shop, it is possible to make things worse if you do something you're not supposed to.  Tell them that you need to save some files that are on the hard drive before reinstalling.  If they are reputable, they should be able to do that.

     

    And the reason that you have to pay is the same as if your car wouldn't start because the water pump is cracked and leaking.  You bought it new on the car but now it's broken.  People do not work for free; we all need to eat.  It is not fair to expect people to fix computers at no cost just because the product is not tangible.  Backing up data  and reinstalling an operating system can take several man-hours...why should the store just absorb that cost?  "Fix a booting file" is akin to saying "We need you to make it go" when talking about a car (or spaceship) that does not run.  Show me any mechanic who will say "OK I'll do that for free."

     

    Also this should help to drive home the importance of backing up important files to an outside location.  Be it a CD, a USB drive, the cloud or another hard disk, the value of a functioning backup cannot be stressed enough.

    Tuesday, August 27, 2013 2:39 PM

All replies

  • You might be able to fix it yourself with the help of the Vista Forums.  Post your question to see if you can get some assistance.  But if you do not know your way around computers to a minimal level it might be better to just take it to the shop, it is possible to make things worse if you do something you're not supposed to.  Tell them that you need to save some files that are on the hard drive before reinstalling.  If they are reputable, they should be able to do that.

     

    And the reason that you have to pay is the same as if your car wouldn't start because the water pump is cracked and leaking.  You bought it new on the car but now it's broken.  People do not work for free; we all need to eat.  It is not fair to expect people to fix computers at no cost just because the product is not tangible.  Backing up data  and reinstalling an operating system can take several man-hours...why should the store just absorb that cost?  "Fix a booting file" is akin to saying "We need you to make it go" when talking about a car (or spaceship) that does not run.  Show me any mechanic who will say "OK I'll do that for free."

     

    Also this should help to drive home the importance of backing up important files to an outside location.  Be it a CD, a USB drive, the cloud or another hard disk, the value of a functioning backup cannot be stressed enough.

    Tuesday, August 27, 2013 2:39 PM
  • What is the specific make and model number of your laptop PC?

    Carey Frisch

    Tuesday, August 27, 2013 4:58 PM
    Moderator