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CRM 2011 - Issue - ONE User is getting Unhandled Exception Error RRS feed

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    Greetings, We have an installation of CRM 2011 on premise with about 75 active users.

    One user (and just one user), is continuity getting an System.Web.HttpUnhandledException error when accessing:

    Settings > Customization > Customize the System

    As well, they get this error when attempting to view custom entities.

    This user has the EXACT same permission as I do. The differences are: he is using the Microsoft Surface 2 with IE 11

    There are other users that use CRM daily with IE 11 and have NOT experienced this issue.

    Does anyone have a resolve for this that DOES NOT REQUIRE CODING, CRM out-of-the-box should be working in this case.


    • Edited by Joseph Kuper Monday, June 16, 2014 8:46 PM Spelling Mistake
    Monday, June 16, 2014 5:49 PM

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    Hi Joseph,

    IE 11 is not support for CRM 2011 Rollup 5, please reference the following for a list of supported browsers for each version/rollup of CRM;

    http://support.microsoft.com/kb/2669061

    Not being supported does not mean it will always crash, however it means that it is not tested and can not be relied upon to perform consistently.

    ~ Atomic Coder

    • Marked as answer by Joseph Kuper Friday, July 31, 2015 7:37 PM
    Tuesday, June 17, 2014 12:05 AM

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    Hi Joseph,

    What rollup of CRM 2011 are you on?

    can the same user access the system fine with Google chrome?

    ~ Atomic Coder

    Monday, June 16, 2014 7:35 PM
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    My apologies, he's on a Microsoft Surface 2
    Monday, June 16, 2014 8:47 PM
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    We are currently on CRM 2011 - Roll Up 5

    Monday, June 16, 2014 8:55 PM
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    Hi Joseph,

    IE 11 is not support for CRM 2011 Rollup 5, please reference the following for a list of supported browsers for each version/rollup of CRM;

    http://support.microsoft.com/kb/2669061

    Not being supported does not mean it will always crash, however it means that it is not tested and can not be relied upon to perform consistently.

    ~ Atomic Coder

    • Marked as answer by Joseph Kuper Friday, July 31, 2015 7:37 PM
    Tuesday, June 17, 2014 12:05 AM