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SP2 installation failed, Vista won't activate RRS feed

  • Question

  • I downloaded SP2 for 64-bit Vista this a.m. Installation failed and I get "An error occurred" with code:0xC004F055 and the description "The Software Licensing Service reported that the base SKU is not available". I've been all over the Microsoft Help and Support site and nothing addresses the problem. Posted this question on "Install, Upgrade and Activate" forum and tried their suggestion to go here www.microsoft.com/windows/windows-vista/quick-start/activation-faq.aspx. Tried the instructions to click on start and type "slui.exe 4" into search box. Didn't work, because I don't have access to the start button. Looked at a bunch of other similar questions on that forum and this one and tried to reboot and see if I could "access computer with reduced functionality" but I don't even get that dialog box. I tried typing "c:\windows\system32\cmd.exe" into the address bar of an IE window and got the new window to open. Typed in "slui 4" and got "not recognized as an internal or external command". I can't get anywhere that will give me the option to do a phone activation. Any ideas? Or should I give up and try to do a repair installation from my CDs?
    Wednesday, September 30, 2009 9:02 PM

Answers

  • Hello Jennsews2,

      Without a Diagnostic Report, I can't tell if your Vista is Activated or Not, but I do not think that is the core of the problem. I recommend that you go to the "Troubleshooting Vista Service Pack Install issues" support doc at http://support.microsoft.com/kb/947366

      If that doc does not resolve your issue, click the "Contact a support professional by E-mail, Online, or Phone" link in the upper right hand corner of the page.

      Follow the directions and when you come to a page with a Drop Down menu titled "Support Topic" select "Service Pack 2" and then for "Sub-Issue" select "Installation Issue".

      You should them be shown a page where you can choose the form of support you want to use (Chat, Email or Phone). 

      Support for Service Pack install issues are supported at no cost.

    Thank you,
    Darin MS 
    • Marked as answer by Darin Smith MS Thursday, October 1, 2009 7:10 PM
    Thursday, October 1, 2009 7:10 PM