Hello Father To Three,
Thank you for posting here in the Office Genuine Forums. Please run the MGA Diagnostic Tool as outlined in the following sticky posting
http://social.microsoft.com/Forums/en-US/genuineoffice/thread/8d640c5d-bb4b-4fcf-88d5-42355ed957ae . Next please post back your MGA Diagnostic results. This will allow us to see what your experiencing so we may work on a resolution for your problem.
Thank you and have a great weekend.
Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm